Head of Client Support Services

Special Services Director - Janitorial Services- Operations
Sign on Bonus- $500.00-$1,000.00

• Salary - 75,000 plus commissions
• 1st shift daytime hours

Overview
Join the 4M Exceptional Family and Make a Great and Lasting Impression Every Single Day!
Are you energetic, highly motivated and looking to be part of a winning team? A hard worker, looking for part-time employment? Or, maybe you'd like to explore a new role, with training and unlimited potential for a career?
When you join 4M, you are joining one of America's Best Midsized Employers.* We are highly respected in the industry for an Exceptional Family Culture (check out our Culture Video) and recognized for Safety and Innovation.
As the Director of Special Services your responsibilities include the growth of special service through direct sales and the direct supervision of its operation to the successful satisfaction of the customer and 4M standards of service. These special services include disinfection services, carpet care, vinyl composition tile, tile & grout, natural stone, wood, LVT concrete polishing, epoxy, glass cleaning, infection control, post construction cleaning & disinfecting and exterior building restoration through techniques such as power washing.
Job responsibilities include, but are not limited to, the following:
Business Development
Demonstrate a minimum of 10% compounded annual growth rate in gross profit from a blend of new business and existing accounts
Make 3-5 face-to-face contacts per week. This breakdown should be a blend of 25% prospects and 75% with existing customers arranged through weekly coordination with Region-75 District Mangers
Responsible for qualifying your own prospects
Responsible for generating your own quotes
Develop strong customer relationships
Utilize effective presentation skills to present new/ existing product
Close new business deals
Operations
Provide business development ideas
Recommend products and procedures
Connect operators to training opportunities
Assist technical inquires and advise on technical solutions
Provide on-the-job support and training
As required, participate in the operation as a technician
Responsible for quality assurance and operational inspections
Responsible for execution of all special service in accordance with the 4M SOP to include hiring and staffing, operational playbook, and budgetary management.
Required Skills
Strong work ethic
Entrepreneurial attitude
Goal oriented and self-motivating
Strong communication skills
Passion and joy for helping others
Competitive and driven personality
Positive and high energy attitude
Benefits
Why this job is great for you!

• Become a valued, respected member of the 4M team with great teammates, culture, and a supportive company.
• Competitive pay and benefits.
• Daily pay available for all team members.
• Medical Benefits for Team Members (who work 30 hours or more per week.)
• Now Available! Dental and Vision Benefits for all team members.
• Paid vacation (Full-Time Team Members).
• 401k Plan with Employer Match (Available to all Team Members who work on average 20 hours or more per week)
• Sky's-the-Limit opportunities for growth and advancement.

Requirements:
Must be at least 18 years of age
Janitorial/Leadership experience required. (We train you in our best practices)
Successful drug screening and background check.
Reliable Transportation. Valid Drivers License

About 4M:
Founded in 1978, 4M Building Solutions is a janitorial, housekeeping, cleaning, and disinfecting services company headquartered in St. Louis, MO. Supported by 8,000 associates, the company operates in 30+ states across the Midwest, Northeast, and Southeastern United States.
Reports To:
Regional Vice President
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