Head of Project Management

PROJECT MANAGER — JOB DESCRIPTION

Position: Project Manager
Property Damage Restoration & Reconstruction
Reports To: Operations Manager / Company Leadership
Employment Type: Full-Time

The Project Manager is responsible for the successful management, coordination, documentation, and completion of residential and commercial property damage restoration and reconstruction projects.

The Project Manager serves as the primary point of contact between Bulovas Restorations Inc., property owners, insurance carriers, public adjusters, engineers, consultants, subcontractors, vendors, and field personnel.

The Project Manager is expected to ensure that every project is completed safely, professionally, efficiently, and in accordance with company standards, applicable building codes, OSHA requirements, and applicable industry standards, including IICRC standards where applicable.

The Project Manager must protect the interests of both the customer and Bulovas Restorations Inc. while maintaining excellent communication, documentation, production control, and financial accountability.

PROJECT MANAGEMENT

Manage restoration and reconstruction projects from initial assignment through final completion.
Review the scope of work and establish a clear plan for completing the project.
Coordinate labor, materials, equipment, subcontractors, vendors, and schedules.
Establish project timelines and monitor progress to ensure deadlines are met.
Conduct regular jobsite inspections.
Identify project delays, deficiencies, additional work, and potential problems before they become larger issues.
Maintain accurate project documentation throughout the entire project.
Ensure projects are properly closed out upon completion.

CUSTOMER COMMUNICATION

Serve as the primary point of contact for assigned customers.
Maintain professional and consistent communication with homeowners, building owners, property managers, and commercial clients.
Explain project scopes, schedules, procedures, changes, and expectations to customers.
Respond promptly to customer questions and concerns.
Maintain a high level of customer service throughout the project.
Address complaints professionally and escalate issues to management when necessary.
Ensure customers understand the work being performed and any changes to the original scope.

INSURANCE CLAIM COORDINATION

Communicate with insurance adjusters, desk adjusters, field adjusters, public adjusters, engineers, consultants, and other claim representatives.
Provide supporting documentation for additional work when warranted.
Ensure all work performed is properly documented and supported.
Maintain professional communication with insurance representatives while advocating for the customer’s documented restoration needs and Bulovas Restorations Inc.’Assist with preparation, review, and reconciliation of project estimates.
Review pricing, quantities, labor, equipment, materials, and subcontractor costs.
Assist with supplement documentation and supporting photographs.
Ensure project billing accurately reflects work actually performed.
Maintain complete documentation supporting billed work.

FIELD & PRODUCTION MANAGEMENT

Coordinate daily production activities with Crew Chiefs, Technicians, and subcontractors.
Assign manpower based on project requirements.
Coordinate equipment and material deliveries.
Ensure technicians properly document work performed.
Review photographs, moisture readings, drying documentation, equipment logs, daily reports, and other required documentation.
Verify that equipment is being used appropriately and efficiently.
Ensure containment, demolition, cleaning, drying, contents handling, reconstruction, and other restoration activities are properly coordinated.
Ensure all employees and subcontractors follow company safety policies.
Maintain awareness of OSHA requirements applicable to restoration activities.
Ensure appropriate safety procedures are followed for fire, water, mold, sewage, structural, environmental, and other hazardous conditions.
Identify unsafe conditions and immediately take corrective action.
Report accidents, injuries, property damage, and safety concerns to management immediately.

RESTORATION INDUSTRY STANDARDS

The Project Manager is expected to understand and apply applicable restoration industry standards and best practices, including:

Applicable building codes
Environmental and safety requirements
Company restoration procedures
The Project Manager must understand that restoration decisions should be based on actual site conditions, documentation, industry standards, safety requirements, and the proper restoration of the property—not simply on an insurance estimate.

SUBCONTRACTOR & VENDOR MANAGEMENT

Schedule and coordinate subcontractors and vendors.
Verify subcontractor performance and workmanship.
Confirm subcontractors are completing work according to the approved scope.
Review subcontractor invoices for accuracy.
Verify quantities, labor, materials, and completed work before approving invoices.
Ensure subcontractors maintain required insurance, licenses, and documentation.
Address performance issues promptly.
Maintain professional relationships with reliable vendors and subcontractors.

FINANCIAL & JOB COST CONTROL

Monitor project budgets and job costs.
Track labor, materials, equipment, subcontractors, and other project expenses.
Review project profitability throughout the job.
Identify cost overruns and notify management.
Ensure work is properly documented before billing.
Assist management with collection of outstanding balances when requested.
Accurate documentation is a critical responsibility of the Project Manager.

Project Managers must maintain, review, and/or ensure completion of:

Daily project notes
Equipment logs
Customer communications
Subcontractor documentation
Material receipts
Final project documentation
If it is not documented, it may be difficult to prove that it occurred.

QUALITY CONTROL

Inspect completed work before customer walkthroughs.
Verify workmanship meets Bulovas Restorations Inc. standards.
Conduct final inspections before project closeout.
Participate in the company’s on-call rotation approximately once per month, with the assigned on-call period generally lasting one week.
Remain available and responsive during the assigned on-call period for after-hours emergency calls and job assignments.
Respond to after-hours emergency property damage jobs as required, including water, fire, storm, sewage, mold, structural, commercial, and other emergency losses.
Coordinate emergency response activities, including customer communication, site assessment, temporary protection, equipment deployment, documentation, subcontractor coordination, and emergency stabilization.
Communicate with management regarding significant losses, safety concerns, staffing needs, and any issues requiring additional support.

Project Managers may be required to respond to emergency property damage situations, including:

Fire damage
Water damage
Mold remediation
Commercial losses
Large-loss projects
The Project Manager may be required to coordinate emergency manpower, equipment, subcontractors, temporary protection, contents handling, demolition, cleaning, drying, and stabilization activities.

The Project Manager is expected to lead by example.

Hold field personnel accountable for quality and productivity.
Assist with employee training and development.
Identify employees who require additional training.
Address performance issues appropriately.
Protect Bulovas Restorations Inc.’s reputation and customer relationships.

Previous experience in property damage restoration, construction, or project management.
Ability to manage multiple projects simultaneously.
Ability to communicate professionally with customers and insurance professionals.
Ability to use computers, smartphones, project management software, email, and related technology.
Ability to participate in the company’s on-call rotation and respond to after-hours emergency jobs as required.
Restoration industry experience.
OSHA training.
Construction management experience.
Experience handling insurance claims.
Experience managing commercial losses.
Experience managing subcontractors and vendors.

PERFORMANCE EXPECTATIONS

The Project Manager will be evaluated based on:

Customer satisfaction
Project profitability
Project completion timelines
Quality of workmanship
Employee and subcontractor management
Change-order and supplement management
Collection and billing support
On-call availability and emergency response performance
Overall project performance

Every Project Manager is expected to represent the values of Bulovas Restorations Inc.

We do not cut corners.

DOCUMENT EVERYTHING.

Our documentation protects our customers, our employees, and our company.

Customers should never have to wonder what is happening with their property.

PROTECT THE CUSTOMER.

Control costs, document work, manage resources, and maintain contractual and financial accountability.

Professionalism starts with management.

Frequent travel to jobsites.
Walking through construction and restoration environments.
Working around restoration equipment and construction activities.
Entering attics, crawlspaces, basements, mechanical areas, and other restricted areas when safe and appropriate.
Participation in the company’s on-call rotation approximately once per month, with an assigned on-call period generally lasting one week.
The Project Manager is a representative of Bulovas Restorations Inc. and is expected to conduct themselves professionally with customers, employees, subcontractors, vendors, insurance professionals, and the public.

The Project Manager is responsible for helping ensure that every project reflects the Bulovas standard:

Property Damage Restoration Done Right.