Head of Customer Care / Operations

From Aisle to Algorithm and for All Life’s Moments , at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic , endlessly curious , and customer obsessed , say I do and apply today!

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Customer Focus

Leads and models a customer first culture across all roles.

Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.

Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.

Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.

Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.

Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.

High School Diploma or degree.

Two-four years prior retail management experience in an apparel or specialty store environment.

Full time hours Sunday through Saturday 40 hours a week.

and talk to and hear customers. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

Full Time Opportunity – A comprehensive benefits package is available.

Health/Dental/Vision Insurance

Paid Vacation, Wellness Days & Holidays, including your Birthday off!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. com or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.