Client/Customer Support Rep

Client Services Representative (Csr) Pridestaff has partnered with an industry-leading training facility to find a polished, professional, and reliable client services representative (csr).

In this role, you will serve as the primary point of contact and brand ambassador for our client's state-of-the-art training center. You will work directly at the client's site to deliver a top-tier hospitality and administrative experience for visiting guests, partners, and executive-level stakeholders.

key responsibilities client support & hospitality:

Serve as the main point of contact for client inquiries, service requests, and pre-training outreach.

Warmly greet and check in all arriving clients and guests at the training center.

Provide high-touch support to visiting participants, including high-level and executive stakeholders.

Prepare and deliver hospitality items, schedules, and event badges to clients and partner locations (such as local hotels).

operations & event support:

Ensure classrooms and event spaces are set up properly with all required materials prior to sessions.

Troubleshoot unexpected client or facility issues and coordinate swift, effective solutions.

Support a dynamic, 24/7 training environment with variable scheduling needs.

administrative & logistics coordination:

Organize meetings and manage facility schedules using microsoft outlook and internal tools.

Generate shipping labels and coordinate inbound/outbound shipments (e.g., work schedule & hours status: part-time, onsite

standard days: monday, wednesday, friday, and saturday (schedule may vary slightly based on training schedules and business needs).

environment: fast-paced, professional client-facing training center environment.

candidate qualifications minimum qualifications education: high school diploma or equivalent.

experience: proven experience in customer service, administrative support, or hospitality.

technical skills: proficiency with microsoft office (outlook, teams, excel) and a quick ability to learn new software.

soft skills: high attention to detail, strong organizational ability, and the utmost respect for confidential/sensitive information.

schedule availability: willingness and flexibility to work weekends and variable shifts as needed.

comfort working in confined spaces and spending extended time on the phone.

prior experience supporting c-suite or executive-level clients.

background in hotel concierge, travel, hospitality, or corporate event logistics.

familiarity with apple products and ios applications.

proven track record of proactive problem-solving and driving customer satisfaction.

when you apply through pridestaff, you aren't just submitting a resume to a job boardyou are gaining a dedicated team of recruiting experts committed to helping you succeed.

personalized support: receive feedback, interview preparation, and guidance every step of the way.

compensation / pay rate (up to): $22.00 - $25.00 per hour