Head of Operations & Business Management

Bermex, Inc.
Full time Regular
About The Team At Bermex , we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert damage prevention services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading . At Bermex , we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team .
About the Role The Operations Manager reports to the Senior Operations Manager at Bermex . This position play s a key role in work ing with management to improve operations, sales, profit , and employee development in order to attain customer satisfaction. This position also requires a high degree of organization , attention to detail , and exceptional interpersonal communication and leadership skills .
Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year.
What You'll Do Operation Supervisor Management : Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
Supervise and review the preparation of forecast numbers for each of his/her departments
Review performance and causes of significant variances, along with corrective action plans
Conduct performance and wage reviews for department supervision
Business Management : Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel
Customer Communication : Handle or d efer all customer complaints to the appropriate authorities
Professionally represent the company to clients and their customers
Provide general information about the meter services to customers, when applicable
Other duties as assigned.
About You Must haves: Education : High School Diploma or GED
Experience: 3 years of experience in an operations management or supervisory role.
3 years of experience in the field of damage prevention directly managing teams of line locate technicians.
Nice to haves: Education: Bachelor's Degree in O perations M anagement or B usiness A dministration
Experience: 5 years of experience in operations management or supervisory role . A t least 1 year of experience in budget development and oversight is a plus
5 years of experience in the field of damage prevention directly managing teams of line locate technicians.
Your Skills : Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
Highly trained in conflict management and business negotiation processes
Knowledge of operations, safety process, programs, and procedures
Excellent communication skills, comfortable interacting with management and customers
Strong analytical and financial analysis skills
Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multi-task , and work independently a nd as a team
Proven abilities of strong leadership skills
Excellent attention to detail for problem solving and finding
Drug/Alcohol Testing : Drug/alcohol testing is required
Drug/alcohol testing required per N on- R egulatory requirements for employees working with water, electric, and meters
Drug/alcohol testing required per Federal DOT r egulations for employees working with gas meters
Benefits Health and Safety : Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement : Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees ) : Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks

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