Property Claim Insurance Adjuster

Catastrophe Property Claims InvestigatorYou will investigate and maintain property catastrophe claims. You will determine liability, secures information, review coverages, arrange appraisals, and settle claims. You will report to the CAT Property Claims Manager. You will be deployed to the field when a catastrophe occurs. This role offers a company fleet vehicle with the position and there's an option to use the vehicle for personal use. You will be required to travel up to 75% for CAT duty. In this primarily home/field-based role, you will spend 80% of your time (4+ days per week) working from home or in the field. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Relocation support is offered for eligible candidates.Primary AccountabilitiesInvestigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.Responds to customer inquiries, makes appropriate decisions and closes file as needed.Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.Proactively provides all parties with claim process and status as appropriate; May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.Specialized Knowledge & Skills RequirementsDemonstrated experience providing customer-driven solutions, support, or service.Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.Demonstrated experience handling moderately complex claims, or other equivalent experience.Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.Obtain state specific property casualty claims licensing as required.Travel RequirementsUp to 50%.Physical RequirementsAscending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures. This position may require employees to visit areas with higher hazards than a typical office environment, such as customer homes or other locations for interior, exterior, and roof inspections.Outdoor elements such as precipitation and wind.We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). Interns and contingent workers are not eligible for American Family Insurance Group benefits.It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on click.appcast.io.