Head of Programme Management

Program ManagerAs a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. We imagine a world where the need for shelter is minimal, because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help, they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.You'll play a key role in a transformative movement to end homelessness and food insecurity through prevention, support, and housing solutions that create long-term stability for those we serve.The Program Manager will oversee the day-to-day operations and services implementation of the Greater New Haven Youth (18-24 years old) Rapid Rehousing and Diversion teams. Oversee and manage all aspects of operations and service delivery of the Greater New Haven Youth Rapid Rehousing Program and Diversion programs, including but not limited to support needed for individuals and families.Oversee and manage all aspects of the implementation of evidence-based models within program service delivery, including but not limited to Critical Time Intervention (CTI), Motivational Interviewing and person-centered planning.Support discussions, execution and successful completion of the organization's annual Strategic Planning directives and objectives.Conduct and/or participate in community training and meeting facilitation as a representative of NR to enhance community knowledge and skills associated with homeless service delivery and evidence-based practices.Prepare monthly, quarterly, and annual reports for agency and funding sources as required by contract and agency policy.Monitor and manage compliance of agency data implementation, tracking and dashboard metrics created to support the successful operations of services and annual goals.monitor and revise program policies and procedures, in coordination with other staff and community partners as necessary.Ensure compliance with all accreditation, certification and regulatory standards.Supervise staff per agency supervision standards, orient and train all staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.Responsible for hiring, verification of time worked, monitoring and approval of PTO time, and annual performance evaluations of staff.Ensure the quality of data maintained in the Homelessness Management Information System (HMIS) database. Act as NR's representative at community meetings and collaborative; educate policy makers on issues relevant to the need of housing for families with special needs.Assist with special projects and complete other duties as assigned.Qualifications:Master's Degree in related field or BS/BA in related field and 3-5 years' management experience required.Experience managing housing, service programs, home visitor, and other similar programs.Experience and education on issues of substance abuse, mental illness and homelessness; desire to promote equal access and opportunity for at-risk/homeless persons.Highly motivated, creative with excellent interpersonal skills; Proficient in Microsoft Office suite.