Registrar-Hospital PT

PT Access Svcs Registrar I / PAS Backus SSO
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: We invite you to become part of Connecticut's most comprehensive healthcare network.
Patient Access Services (PAS) Registrars are the patient's first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making, analyzing insurance eligibility, analyzing payer conflicts, and ensuring authorization is on file. PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards. This position is an entry level position that requires minimal healthcare experience however, is customer service-focused. This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.
Exhibits excellent communication and customer service skills at all times
Greets patients and visitors in a professional prompt, courteous and helpful manner as soon as possible whether in person or via phone.
Serve as first/initial point of contact for incoming calls related to patient's privacy and services.
Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors.
Assess, analyze and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situations.
Interact with patients, caregivers, family members to serve as the intermediary.
Assess the need to correspond with the patient's with health care representative or conservator to complete the registration process
Patient Registration
Obtains vital demographic and insurance information necessary to verify a patient's identity, accuracy of the ADT system, the patient's treatment plan, and reimbursement.
Utilizes patient identifiers to correctly select patient medical record, obtain accurate demographic and financial data.
Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information.
Assess the need to refer self-pay patients to Financial Counselor.
Verifies and collects patient financial liability due at time of service to increase financial stability for the organization.
Scan all medical record documents, insurance cards and patient identification into ADT system according to established procedures.
Secures signatures, and appropriately witnesses all consent to treat compliance documents and disclosures as deemed necessary.
Follows all CMS, DPH, State and Federal guidelines for compliance with appropriate billing and payment regulations.
Utilizes interpreter services as needed to perform registration duties.
Notifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory forms.
Receptive to feedback on quality and productivity standards
Training and Development
Complete initial 6 months of training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.
Develop proficiencies in other areas of registration in order to provide additional support and coverage
Adheres to registration downtime procedures.
Creates downtime labels and wristbands using Microsoft word
Inputs all downtime charts into computer accurately, efficiently and as soon as possible
PAS Registrar Levels:
PAS Registrar Level I
Exhibits excellent customer service skills at all times
Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information
Continuously improves own performance through HealthStream training & coaching, assesses and responds to feedback provided through the quality monitoring tool and productivity reporting
Meets performance standards and metric goals
Follows up on registrations with a high level of accuracy through the usage of work queues.
Meets performance standards and metric goals

Education: High School Diploma/GED equivalent
Language Skills: Minimum- Excellent verbal and written communication skills Preferred- Excellent verbal and written communication skills Multilingual desired
Excellent customer service skills.
Strong complex problem-solving skills and the ability to make decisions under supervision.
Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. Schedule: Part-time (2 - 39 hours)
Shift Details: 24hrs 11:00a-7:30p shift. ED Registrar, Bedside registration, Ambulance arrivals, Ins Verification.