Part-Time Head of Operations

Aon is hiring for a North America AMATS Operations Director for our Transaction Solutions and Risk Advisory Practice.

Aon is seeking an AMATS Operations Director to lead operational excellence for a [200]+ person, highly specialized advisory team focused on transaction insurance broking and risk and benefits due diligence in M&A transactions.

Reporting directly to Aon Business Services and Commercial Risk executive leadership, the COO will be responsible for overseeing the M&A and Transaction Solutions business’ North American day-to-day operations, driving scalable infrastructure, enhancing process rigor, and enabling sustainable growth. This leader will also play a critical role in optimizing and expanding the firm’s use of client management and workflow platforms — with particular emphasis on DealCloud adoption, integration, and performance enhancement, Risk portfolio solutions and upcoming Aon’s broker co-pilot platform.

The ideal candidate brings strong operational leadership experience within a professional services, financial services, insurance, or advisory environment and has successfully implemented or optimized enterprise CRM/workflow platforms to improve productivity, reporting, and client delivery.

Louis, MO) and may require 20-25% travel.

Aon is in the business of better decisions

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Establish performance metrics, KPIs, and dashboards to drive transparency and accountability.

Lead continuous improvement initiatives across transaction workflows, client engagement processes, and internal collaboration.

Standardize procedures for broking operations, due diligence processes, and client reporting.

Implement automation and workflow enhancements to improve speed, quality, and risk management.

Strengthen data governance and reporting capabilities across the organization.

Coordinate with firmwide and global operations

Manage billing operations and the TS billing team

Technology & Platform Leadership (Initial DealCloud Focus):

Own strategy and optimization of the units technology platforms including DealCloud, risk portfolio solutions, broker copilot and claims co-pilot.

Identifying and operationalizing opportunities to enhance data capture, reporting, and analytics capabilities across broking, innovation and claims.

Partner with internal stakeholders and external vendors to improve platform performance.

Lead change management efforts tied to new technology implementations.

Risk Management & Compliance:

Ensure operational processes align with insurance, regulatory, and compliance requirements.

Develop risk mitigation frameworks to support transaction execution.

Lead, mentor, and develop operations and support teams.

Foster a high-performance culture centered on accountability, collaboration, and client excellence.

Support professional development and succession planning initiatives.

6+ years of progressive leadership experience in operations, preferably within:

• Financial advisory
• M&A advisory
• Experience managing large, highly educated professional teams.
• Demonstrated success in CRM/platform implementation and optimization.
• Strong understanding of operational risk management in complex client-facing environments.
• Bachelor’s degree in Business Administration, Finance, Operations Management, or related field (MBA preferred).

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. If you require accommodations during the application or interview process, please let us know. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#Aon is hiring for a North America AMATS Operations Director for our Transaction Solutions and Risk Advisory Practice.

Aon is seeking an AMATS Operations Director to lead operational excellence for a [200]+ person, highly specialized advisory team focused on transaction insurance broking and risk and benefits due diligence in M&A transactions.

Reporting directly to Aon Business Services and Commercial Risk executive leadership, the COO will be responsible for overseeing the M&A and Transaction Solutions business’ North American day-to-day operations, driving scalable infrastructure, enhancing process rigor, and enabling sustainable growth. This leader will also play a critical role in optimizing and expanding the firm’s use of client management and workflow platforms — with particular emphasis on DealCloud adoption, integration, and performance enhancement, Risk portfolio solutions and upcoming Aon’s broker co-pilot platform.

The ideal candidate brings strong operational leadership experience within a professional services, financial services, insurance, or advisory environment and has successfully implemented or optimized enterprise CRM/workflow platforms to improve productivity, reporting, and client delivery.

Louis, MO) and may require 20-25% travel.

Aon is in the business of better decisions

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Establish performance metrics, KPIs, and dashboards to drive transparency and accountability.

Lead continuous improvement initiatives across transaction workflows, client engagement processes, and internal collaboration.

Standardize procedures for broking operations, due diligence processes, and client reporting.

Implement automation and workflow enhancements to improve speed, quality, and risk management.

Strengthen data governance and reporting capabilities across the organization.

Coordinate with firmwide and global operations

Manage billing operations and the TS billing team

Technology & Platform Leadership (Initial DealCloud Focus):

Own strategy and optimization of the units technology platforms including DealCloud, risk portfolio solutions, broker copilot and claims co-pilot.

Identifying and operationalizing opportunities to enhance data capture, reporting, and analytics capabilities across broking, innovation and claims.

Partner with internal stakeholders and external vendors to improve platform performance.

Lead change management efforts tied to new technology implementations.

Risk Management & Compliance:

Ensure operational processes align with insurance, regulatory, and compliance requirements.

Develop risk mitigation frameworks to support transaction execution.

Lead, mentor, and develop operations and support teams.

Foster a high-performance culture centered on accountability, collaboration, and client excellence.

Support professional development and succession planning initiatives.

6+ years of progressive leadership experience in operations, preferably within:

• Financial advisory
• M&A advisory
• Experience managing large, highly educated professional teams.
• Demonstrated success in CRM/platform implementation and optimization.
• Strong understanding of operational risk management in complex client-facing environments.
• Bachelor’s degree in Business Administration, Finance, Operations Management, or related field (MBA preferred).

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. If you require accommodations during the application or interview process, please let us know. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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