VP, Head of Product Management

Help shape the future of payments by building shared capabilities that power modern customer and servicing experiences. In this role, you will define and deliver platform products that improve speed, reliability, and reuse across multiple experiences. You’ll partner closely with product, engineering, architecture, operations, and risk stakeholders to deliver scalable solutions. If you enjoy solving complex problems with a platform mindset and measurable outcomes, this role offers the opportunity to drive broad impact. As a Vice President Product Manager in the Payment Experiences and Services team, you own and evolve payment platform capabilities that support multiple customer experiences and servicing solutions. You will apply a platform mindset to identify reusable capabilities, define roadmaps, and drive delivery through agile practices. You will use data and analytics to inform prioritization, improve execution, and increase adoption across teams.
Own a portfolio of payment platform capabilities supporting customer experiences, servicing solutions, and strategic initiatives
Identify and deliver reusable, scalable platform capabilities that can serve multiple products and channels
Partner with product, engineering, architecture, operations, risk, and business stakeholders to define and prioritize features
Manage and prioritize product backlogs to keep delivery focused on the highest-value outcomes
Maintain clear product documentation, author epics, features, user stories, and acceptance criteria,
Participate in agile ceremonies, including sprint planning, refinement, reviews, and retrospectives
Collaborate with engineering and architecture to deliver resilient, well-governed platform solutions
Use data, analytics, and AI-enabled tools to improve analysis, requirements, prioritization, reporting, and operational effectiveness
Support operational excellence through governance, issue management, controls, and continuous improvement practices
7 years of experience in product management, payments, financial services, technology, or a related discipline

• Bachelor’s degree required
• Experience managing platform products, APIs, shared services, or enterprise capabilities
• Experience defining product strategy and executing delivery through agile methods
• Experience managing product backlogs, roadmaps, prioritization approaches, and stakeholder expectations
• Understanding of software development processes and experience partnering with engineering teams through delivery
• Demonstrated analytical and problem-solving skills, including using data to inform decisions
• Experience using data, analytics, and AI-enabled tools to improve productivity and business outcomes

Experience supporting payment platforms, transaction processing, digital experiences, or servicing capabilities
Experience leading modernization, transformation, or large-scale strategic initiatives
Experience using AI tools for analysis, documentation, prioritization, workflow automation, and decision support
Track record of delivering platform capabilities that drive adoption across multiple teams and business functions
We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.