Head of Programme Management

This job description is not a “contract” between the employee and the Authority. Union/ Non-Union:Non-UnionDivision: Department Name: EngineeringVariesSalary Schedule: Non-Union Salary RangeCost Center Code: VariesGrade:NU17Essential Position:HybridWho We Are & What We Do:At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.Role Description:The Program Manager, Capital Improvement Program (CIP), supports the successful delivery of DC Water's capital improvement program by acting on behalf of the Authority to exercise management oversight of consultants and contractors, apply sound judgment and critical thinking, and resolve complex project, contract, and stakeholder challenges. The position evaluates consultant and contractor performance against contractual obligations, key performance indicators, and organizational objectives; identifies risks and opportunities; and recommends strategies to improve project and program outcomes. The Program Manager also participates in confidential procurement evaluations and advises senior leadership on contract effectiveness, resource utilization, and program priorities.For the purposes of this part, the term “practice of engineering” means the application of special knowledge of the mathematical, physical and engineering sciences and the methods of engineering analysis and design in the performance of services and creative work including consultation, investigation, expert technical testimony, evaluation, planning, design and design coordination of engineering works and systems, planning the use of land and water, performing engineering surveys and studies, and the review of construction for the purpose of monitoring compliance with drawings and specifications, in connection with any utilities, structures, buildings, machines, equipment, processes, work systems, projects, and industrial or consumer products, or equipment of a control systems, communications, mechanical, electrical, hydraulic, pneumatic, or thermal nature, that may involve safeguarding life, health, or property, and including such other professional services as may be necessary to the planning, progress, and completion of any engineering services.Develops performance expectations for consultants and contractors; evaluates performance against contractual obligations and key performance indicators; identifies and resolves performance concerns; and establishes corrective actions necessary for contractors and consultants to achieve the Authority’s organizational objectives.Oversees and leads consultant and contractor performance by monitoring deliverables, schedules, budgets, expenditures, quality, risks, and other contractual commitments. Identifies performance trends and recommends timely actions to address deficiencies or improve outcomes.Reviews and approves consultant and contractor key personnel assignments, substitutions, staffing plans, and resource deployment. Evaluates whether proposed resources possess the qualifications, experience, availability, and performance necessary to satisfy contractual commitments and organizational objectives and requires corrective actions when deficiencies are identified.Evaluates whether deliverables and invoices are adequately supported by satisfactory performance and recommends acceptance and payment in accordance with contract requirements and DC Water policies.Develops and maintains performance measures, dashboards, reports, and accountability tools used to evaluate contract effectiveness, program outcomes, and consultant and contractor performance.Reviews confidential procurement information, provides evaluation recommendations, and complies with applicable non-disclosure and conflict-of-interest requirements associated with the evaluation process.Coordinates with Asset Management, Operations, Engineering, Procurement, Compliance, Finance, and other stakeholders to align programs with organizational priorities.Leads the resolution of complex project, contract, technical, operational, and stakeholder issues and exercises independent judgment in recommending actions necessary to support successful delivery of capital improvement projects and programs.Represents DC Water in the administration and interpretation of consultant and contractor agreements; advises executive leadership on contract performance issues, modifications, disputes, and corrective actions necessary to protect the Authority's interests. Performs other related duties as assigned at the discretion of the immediate supervisor.Interacts with management and staff throughout the Authority and with consultants, contractors, and representatives of other organizations and agencies.Reasonable amounts of training are provided.Required Skills & QualificationsRequired Experience:Five (5) years of progressive experience in water and wastewater systems planning, design, and construction.Bachelor’s degree in Civil Engineering or related Engineering field from an accredited college or university.Analytical, contract performance management, planning, and organizational skills.Ability to establish performance expectations, evaluate contractual compliance, identify performance concerns, and recommend corrective actions.Written and verbal communication, negotiation, performance evaluation, data management, and program management skills.Utilizes personal computer and maintains a working knowledge of applicable software programs (e.g., Word, Excel, email).This position normally works in an office environment.May frequently visit project locations outside of the office to review project status, which may include exposure to extreme cold and/or extreme hot temperatures.DC Professional Engineering LicenseProject Management Professional (PMP) certificationDesign Build Institute of America Credential (Assoc DBIA or DBIA)Preferred Skills:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. Your Experience at DC Water:At DC Water, our people make us an industry leader. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.We maintain a drug-free workplace and perform pre-employment substance abuse testingThe Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.”If a reasonable accommodation is needed to participate in the job application or interview process, toperform essential job functions, and/or to receive other benefits and privileges of employment, pleaseemail View email address on click.appcast.io.