Safety Administrative Position

The Administrative Dietary Clerk provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Will also require to keep up with several administrative tasks with a high focus on patient safety and security. Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.

• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
• Requires strong customer service skills including attention to detail on data entry duties.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. Previous customer service and with high volume call center experience preferred

• Previous administration experience with filing and highly organized is preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.