Head Of Field Service

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.
Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.
At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.
Service and Collections
Monitor weekly and daily collection routes to ensure adequate coverage
Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
Review, analyze, and create reports to monitor performance
Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
Perform ad-hoc collections work in the field (as needed basis)
Customer Support
Strengthen and maintain client relationships using multiple channels including in person, email, phone
Represent the CSC brand by regularly visiting property managers to understand and solve their needs
Provide customer service support, respond to inquiries, complaints, and requests as appropriate
Monitor low net locations to assist in efforts to improve revenue
Inventory Management
Manages and secures company assets including parts, inventory, vehicles, and machines at locations
Oversee fleet maintenance to ensure ready supply of vehicles available for service
Monitor vandalized locations and high-volume service call locations and work to improve performance
Submit all billable service work and warranty/guarantees for parts on a timely basis
Prepare billing to customers for parts as applicable
Reconcile invoices for parts
Uses and understands systems, tools, and applications to manage work effectively
Key Management Responsibilities
Recruit, hire, and onboard new team members while managing a team
Achieve annual financial objectives and monitors department level budgets
Support employee development and provide training as needed
Manage employee performance to meet daily / weekly / monthly SLAs
Implement, communicate, and maintain Company practices, policies, and procedures with team
75% Employer Contribution to Medical, Dental, and Vision insurance

• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

High School Diploma or equivalent; or 5-7 years related experience and/or training; General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.
Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
Ability to effectively present information to management and groups of employees
Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong Microsoft Office skills
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.