Head of Operations & Business Management

Manager, Operations
This role sits at the center of service center performance—where execution, accountability, and operational precision directly impact profitability, service quality, and customer trust. As Roadrunner continues to scale its high-density, metro-to-metro model, this position ensures that daily operations across the service center run with consistency, discipline, and measurable performance. The Manager, Operations is responsible for translating strategy into execution—aligning people, processes, and metrics across dock operations, linehaul, pickup and delivery, and administrative functions. Success in this role means driving efficiency without compromising safety or service, improving cost control, and building a team that consistently meets or exceeds operational targets. This is a mission-critical leadership role for maintaining network integrity and enabling Roadrunner's industry-leading service performance.
Lead End-to-End Service Center Execution

Oversee daily operations across pickup and delivery, dock operations, OS&D, inbound/outbound linehaul, and office functions
Ensure execution aligns with profitability targets, service standards, and network performance expectations
Step into supervisory and managerial roles as needed to maintain continuity and performance
Maintain on-call leadership responsibility for escalations and business-critical issues
Drive Operational Performance and Cost Control

Monitor and manage key financial and operational drivers including TOCs, revenue components, labor expenses, and freight manifests
Develop, track, and communicate performance metrics that align with service center and corporate objectives
Partner with leadership to align operational performance with broader business goals
Support hiring, onboarding, training, and development of service center personnel
Evaluate performance and provide structured feedback to drive accountability and growth
Set clear expectations and align team members to department and service center goals
Ensure Regulatory Compliance and Risk Management

Partner with Independent Contractors to ensure adherence to safety standards and government regulations
Maintain readiness for and respond to inquiries from regulatory agencies and government officials
Safeguard sensitive business and customer information with a high degree of integrity and confidentiality
Uphold company policies related to HazMat, safety certifications, and equipment operation
Collaborate with corporate teams, other service centers, sales teams, agents, and service providers
Participate in cross-functional initiatives that improve operational alignment and network performance
We're not just moving freight; we're reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves — and no freight moving on rail — customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.
Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.
This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.
Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Heavy physical activity performing strenuous daily activities of a primarily product/technical nature.
While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, and talk and hear others in conversations via the phone or in person.
The noise level is moderate based on general conversation tones, ringing phones and printer operation.
Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation.