Head of Operations Management (m/w/d)

Operations ManagerMindful movement. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.At Alo, our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo, you join a global community of changemakers, where the work is critical, and the culture is fun. The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.Responsibilities:Accountable to client SLA agreements and site-specific quality and fulfillment targets.Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).Lead Individual Performance Management program for area.Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.Promote and develop a culture of continuous improvement within the value stream.Ownership of lean process improvement and CI initiatives.Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.Budget management for value stream.Qualifications:Bachelor's degree strongly preferred / HS Degree or GED required.Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.Minimum of 2 years of progressive Operations experience in a manager role.Experience in creating productivity improvement through continuous improvement efforts.Performance oriented.Ability to be flexible.Awareness of internal customer requirements.Ability to collaborate and drive performance.Analyze data to identify defects and root cause analysis.Performance oriented.Ability to be flexible.Ability to establish and or enhance quality control procedures.Ability to influence and collaborate with peers and upper management.Must be proficient with Microsoft Office with a strong emphasis in Excel.