HVAC Maintenance Dispatcher

Maintenance Dispatcher - Facilities and Refrigeration
The Maintenance Dispatcher provides frontline communication and coordination for Houchens Food Group store maintenance needs. This position receives calls, emails, and text messages from store operators regarding facilities maintenance and refrigeration issues, creates accurate maintenance requests, dispatches each request to the appropriate technician or vendor, and follows up to support timely completion and clear communication. This role also supports invoice processing and coding and technician hours reporting. Proudly empowering employee-owners, serving customers, and supporting communities!
No Drama
Protect The Brand
Listening and reacting to customers
Innovation and action without fear of failure
Open communication with all employee-owners
Maintenance Request Intake
Receive calls, emails, and text messages from store operators regarding facility, equipment, and refrigeration issues.
Ask questions to document the store number/location, contact person, asset or equipment, symptoms, urgency, photos, and safety or food quality concerns.
Provide courteous, professional communication and timely status updates to store operators, technicians, vendors, and maintenance leadership.

Create accurate maintenance requests/work orders in Tango or the designated facility management software.
Classify requests by trade and priority, including refrigeration, HVAC, plumbing, electrical, building repairs, doors, lighting, case/cooler/freezer issues, and general facility's needs.
Attach supporting notes, photos, asset details, warranty information, vendor details, and store communications when available.

Communicate urgent refrigeration, food safety, safety hazard, leak, or business interruption issues immediately to the proper technician and supervisor.