Head of Project Management and Client Services - Remote

Baxter Planning is the market leader in Service Supply Chain software, helping many of the world's most recognizable companies optimize inventory, improve customer service, and maximize equipment uptime. As a Project Manager, you'll lead enterprise SaaS implementations that help global customers transform their service operations while partnering with experienced consultants, customer executives, and cross-functional teams. If you enjoy building customer relationships, solving complex business challenges, and delivering successful outcomes, we'd love to meet you.
Why Join Baxter Planning?
At Baxter Planning, we value Partnership, Passion, Courage, Intellectual Curiosity, and Creative Discontent. We're looking for people who enjoy collaborating with global customers, continuously improving how work gets done, and delivering measurable business outcomes. We offer a flexible remote work environment, competitive compensation and benefits, opportunities for professional growth, and the chance to work with some of the world's leading technology, manufacturing, medical device, aerospace, and industrial organizations.
Project Leadership
Lead multiple concurrent enterprise SaaS implementation projects from kickoff through stabilization.
Develop and manage project plans, schedules, milestones, scope, risks, and customer deliverables.
Coordinate internal and customer teams to ensure projects are delivered on time, within scope, and aligned to business objectives.
Customer Engagement
Serve as the primary project management contact for assigned customers, building trusted relationships with stakeholders.
Facilitate project meetings, establish clear expectations, communicate progress, and drive timely decisions.
Proactively identify, communicate, and escalate project risks, issues, and dependencies.
Project Governance
Prepare customer status reports, executive updates, and Steering Committee presentations.
Maintain project documentation, RAID logs, action trackers, and implementation artifacts across project management platforms.
Track project milestones and ensure deliverables and phase exit criteria are completed.
Execute a standardized implementation methodology to deliver predictable, high-quality customer outcomes.
Deliver projects on time, within scope, and aligned to customer business objectives.
Earn the trust of customers through proactive communication and strong execution.
Drive high customer satisfaction throughout the implementation lifecycle.
Successfully manage multiple concurrent implementations.
~ Contribute ideas that improve Baxter Planning's delivery methodology and customer experience.

Bachelor's degree in Business, Information Systems, Supply Chain, Project Management, or a related field preferred.

• 1+ year of experience leading enterprise SaaS implementations, consulting engagements, or customer-facing project management initiatives, including managing multiple concurrent projects.
• Strong understanding of project management principles, including scope, schedule, risk, issue, and stakeholder management.
• Microsoft Copilot, ChatGPT) to improve planning, documentation, reporting, and meeting effectiveness.
• Proficiency with Microsoft Office and project management tools such as Microsoft Project, Jira, Confluence, or similar platforms.
• Experience working with global customers and geographically distributed teams.
• Familiarity with change management and customer adoption best practices.
• Experience in Service Supply Chain, Asset Management, or Enterprise Software implementations is a plus.
• Ability to travel up to 25%.

Demonstrated ability to balance multiple priorities while consistently meeting project commitments and customer expectations.
Excellent communication, organizational, and relationship-building skills with the ability to influence customers and cross-functional teams.
Strong facilitation and presentation skills with the ability to lead customer meetings and executive discussions.
Sound judgment with the ability to proactively identify and mitigate risks before they impact project delivery.
Comfortable working in a fast-paced SaaS implementation environment.