Inside Sales / Retail Salesman

Branch Sales AssociateWe are seeking a customer-focused Branch Sales Associate to deliver exceptional service through multiple customer interaction channels while supporting sales growth and branch operations. In this role, you will help customers find the right products and solutions, build strong customer relationships, and identify opportunities for additional sales. The ideal candidate is service-oriented, enjoys solving customer problems, and thrives in a fast-paced branch environment where customer service, sales support, and operational excellence are equally important.ResponsibilitiesProvide outstanding customer service through phone, email, and in-person interactionsAssist customers in identifying products and solutions that meet their needsProcess customer orders, inquiries, returns, and transactions accuratelyBuild and maintain strong customer relationships through exceptional serviceIdentify lead opportunities and additional sales opportunities during customer interactionsNavigate customers to products, services, and resources that help them complete their work efficientlySupport branch sales goals and customer retention effortsCollaborate with internal teams to resolve customer issues quickly and effectivelyMaintain accurate records of customer interactions and transactionsContribute to overall branch performance through teamwork and operational supportRequired QualificationsStrong customer service and relationship-building skillsExcellent verbal and written communication abilitiesAbility to identify customer needs and recommend effective solutionsStrong problem-solving and critical-thinking skillsComfortable working with customers through multiple service channelsBasic computer proficiency and ability to learn internal systemsAbility to work independently and as part of a teamStrong organizational and multitasking skillsAbility to work effectively in a fast-paced environmentPreferred QualificationsPrevious customer service, retail, branch operations, inside sales, or counter sales experienceExperience in industrial distribution, maintenance, supply, warehouse, or related environmentsExperience identifying sales opportunities and generating leadsProduct knowledge or the ability to quickly learn technical and industrial productsExperience supporting both customer service and operational functions