Nonprofit Communications Consultant

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits

We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. Everyone is willing to make the coffee!
Candidates willing to commute and work out of our downtown Phoenix, AZ or Plano, TX office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.
The Solutions Consultant will be responsible for facilitating live virtual training sessions, webinars and implementing Professional Services solutions for new and existing Virtuous clients. This role may include occasional travel and facilitation of live, in-person training sessions. Additionally, as an internal product expert, Solutions Consultants will provide support to internal teams and collaborate with other subject matter experts as needed.
Thoroughly understand all the features of our Virtuous suite of products and effectively convey complex information to both customers and internal staff.
Collaborate with Virtuous customers to design and implement solutions that elevate legacy business processes.
Scope, define, manage and deliver custom services, including setting up integrations, developing scripts and automations, facilitating QA/UAT, and deliver end-to-end projects/solutions.
Manage custom services projects from kickoff through delivery, including documenting technical process and visual workflows for solution(s) delivered.
Deliver training and webinar sessions on key functions, applications, and best practices for multiple Virtuous products with clarity and quality, and reach 80% utilization between training and other professional services.
Create, modify, and optimize training materials, including training guides, and assist with curriculum development.
Experience with CRM and/or Marketing Automation platforms is required

• Minimum of 2 years of experience in instructional design, education, training, consulting, or related field
• 1-3 years experience working in Project Management, Implementation, Onboarding, Customer Success Management, Product Training, or Account Management
• Experience teaching or conducting technical training in classrooms, webinars, or a customer-facing role to a potentially non-technical audience
• An understanding of adult learning theory and concepts
• Ability to work in a fast-paced, flexible start-up environment
• Outstanding organizational, presentation, and communication skills, including verbal, written, and visual.
• A passion for innovation and helping nonprofits succeed.
• An ongoing curiosity to learn about our products, our customers, and the nonprofit sector.

Experience with Zendesk, Camtasia, Zoom Webinar, Hubspot, Miro, Genial.Experience with nonprofit CRMs, fundraising and event software, integrations and APIs, querying and reporting, as well as nonprofit best practices
Comfortable with data and spreadsheets
Comfortable with BI tooling
Baseline knowledge of SQL, HTML, JavaScript and CSS
Market competitive pay leveraging Carta data

• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• We pride ourselves on Community and host exciting company outings and events.

We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.
Please note that all legitimate communication from Virtuous will only come from the @ virtuous.com ), they are not legitimate and we recommend disregarding it immediately.