Head of Operations & Business Management

Alarm Operations Manager
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Oversee all construction and service of fire alarm processes

Develop/implement/continuously improve process to convert installation clients to service sales

Assist in the growth of fire alarm and gas suppression business

Coordinate installation and service operations with Premier Accounts to ensure that customer needs are being met

Ensure that risk assessment training is delivered to fire alarm construction and fire alarm service employees

Assist in preparation of construction and service sales budget and resources analysis with CEO

Propose ways to leverage technology and process improvement to increase productivity and profitability

Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly toolbox talks, and comply with all company safety practices

Perform other duties as assigned by executive management or CEO

Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

Safety First

Start each meeting with a Safety Topic

Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) - Self and Team

Communicate effectively and professionally within the department and with internal and external customers

Update status on all jobs - materials, equipment rentals, subcontractors, intercompany jobs, etc.

Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections

Oversee Change Order Management

Promote and Track Department Growth - stretch goal of 20%/year (Remodel, Service, and Inspections); Support and Ensure Team Adherence to All Company SOPs - Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.

Ensure Inventory Control measures are in place for department

Ensure multiple bids for Material Purchasing optimization

Manage Subcontractors and review/approve all subcontractor invoices prior to payment

Maximize Labor Production and Efficiency while maintaining quality standards

Maintain Quality Control in all aspects of the department

Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities

Training

Input and Development of Training Requirements

Commitment to Training at all levels for all team members

Be an Expert on Every Aspect of Your Business/Department

Operations - Labor/Productivity, Materials Purchasing

Teamwork - maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Must have knowledge of fire alarm systems which includes materials

Understand fire protection installation requirements

Ability to properly read fire protection blueprints

Minimum education of High School Diploma or equivalent

Experience or knowledge of Excel

Must possess intermediate skills in Microsoft Word and Excel software

Work Experience

10 years of experience in installation, service, and/or inspection of fire alarm systems

5+ years of experience in Business Management

Process management, construction and/or service sales

5+ years of experience in fire alarm sales and/or service, preferred

Experience with fire alarm and suppression systems, preferred

Excellent communication, training, and planning skills required

Full-time

Management and Manufacturing

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