Head of Operations & Business Management

The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing, founder-owned organization, you'll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. The Center for Autism and Related Disorders (CARD) is among the world's largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US, CARD's mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.
The Operations Manager oversees the day-to-day operations of their assigned center. Responsibilities range from administrative duties to the development of the center's team, including but not limited to:

Billing, payroll, and general reporting
Recruitment, hiring, and onboarding of local BTs and administrative staff and support of this process for clinical staff for the centers
Managing employee and client relations
Ensuring financial health of the center based on prescriptive key performance indicators
Maintaining a safe and effective facility
Communicating with staff, patients, and families, as well as facility operations for scheduling maintenance, cleaning management, ordering supplies, etc.
Running a successful field level business in regards to growth and fulfillment of treatment
Support other centers that are without an Operations Manager and assist with PTO coverage as needed
Communicate, implement, and represent CARD's policies and mission at the center
Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction
Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
Manage all aspects of the center's purchasing budget and oversee the tracking of equipment and devices
Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
Leads improvements in areas of KPI's, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors; Meet regularly with the Division Director and Group Operations Manager
High school diploma or equivalent required
Bachelor's degree in business, accounting, finance, administration, or management preferred
A minimum of 3-6 years' experience in management
Decisive with an operational, implementation, and detail-oriented perspective
Proactive, results-oriented, creative problem solver
Ability to work closely with the families of patients for the patient's overall success and quality of care, including the setting of expectations and enforcement of policy
Excellent written and verbal communication skills, including phone and e-mail etiquette
English proficiency, both verbal and written, is required
Excellent computer skills including Outlook, Word, Excel, and PowerPoint
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel. Mode of transportation for travel typically will include automobile and plane.

Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments
Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations
Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment
Work in both indoor and outdoor settings as they relate to the patient's natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)