Manager, Server Support

Job Description
Job Description The Server Manager is responsible for managing the server team, overseeing on-site meal service operations, ensuring compliance with regulatory guidelines, and maintaining high levels of client satisfaction. This role requires strong leadership, communication, and organizational skills to effectively support and supervise
servers while upholding company standards.
Duties and Responsibilities:
Management and Monitoring

• Develop and prepare annual training materials in alignment with USDA standards.
• Serve as the primary liaison between Unity Meals and server supervisors, lead servers, and servers.
• Conduct regular site visits to monitor staff performance and ensure client satisfaction.
• Prepare and submit weekly KPI (Key Performance Indicator) reports.
• Provide on-site support and step in as a server when needed.
• Maintain open communication with lead servers and servers regarding operational updates and

needs.

• Address server-related concerns and provide updates as directed by the supervisor.
• Ensure full compliance with USDA, NSLP, SSO, CACFP, and SFSP program requirements.
• Assist in maintaining accurate physical and digital records.
• Review and verify timecards to ensure payroll accuracy.
• Monitor and enforce proper portion control and serving procedures.
• Conduct site visits in accordance with the established visit schedule.
• Ensure cleanliness, sanitation, and safety standards are upheld, including proper waste management.
• Report operational issues or concerns to the Client Partnership Director.
• Ensure all mandatory training is completed by all food service staff.
• Oversee the performance of servers, floater servers, lead servers, and server supervisors, and conduct

annual performance evaluations.
● Perform additional duties as assigned.
Human Resources Management
● Interview, hire, and train servers in compliance with all corporate, federal, state, and local
regulations.

• Participate in weekly management meetings.
• Attend company meetings as requested by the supervisor.
• Supervise, direct, and manage the performance of on-site servers and lead servers.
• Prepare and manage work schedules and break times for all serving staff.
• Ensure adherence to all federal and state labor laws.

Work Environment
● The work environment reflects typical conditions encountered while performing job
responsibilities.
● Reasonable accommodations will be made to enable individuals with disabilities to perform
essential duties.
Qualifications

• Bilingual in English and Spanish (required).
• Professional appearance, demeanor, and attitude.
• Ability to lift, stack, and move items up to 35 pounds.
• Physical capability to stand, walk, and bend throughout the workday.
• Proficiency in basic math, reading, and writing.
• Previous experience in food service and/or human resources required.
• Strong interpersonal and customer service skills.
• Excellent organizational and follow-through capabilities.
• Valid driver’s license (required).
• Demonstrated ability to build and maintain positive relationships with a diverse range of

individuals.

• Must have reliable transportation for site visits
• Must be proficient with Excel, Word, and email

Certifications

• ServSafe Manager Certification (must be obtained and maintained throughout employment).
• Valid driver’s license.

Note: Unity Meals reserves the right to change, add to, or modify the above job duties and responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties at any time.

Equal Opportunity / Affirmative Action / Individual with Disabilities / Protected Veteran Employer