Customer Service / Dispatcher (Service Department)

About Truck Centers, Inc.

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. Are you a pro at keeping things organized and making sure operations run smoothly? If so, Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team.

Why Join Truck Centers, Inc.?

We’re a family-owned, people-focused dealership with a passion for delivering exceptional service. As a Service Dispatcher , you’ll play a crucial role in ensuring our technicians have everything they need to get the job done right—on time and with quality.

*This position will work Monday-Friday, 6:00am-3pm.

Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.

Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.

Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.

Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.

Minimum of 2 years mechanical, trucking, or dealer service experience; Knowledge of Service department operations

Fundamental mechanical aptitude or truck repair experience

Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus

Freightliner dealership experience and CIC Level I or II training are strongly preferred

Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook

Health insurance with 3 plan options to choose from

• Dental Insurance
• Disability insurance
• Company paid Life and AD&D insurance
• Employee assistance program
• Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.