Head of Client Support Services

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Service Manager Full Time Statesboro, GA, US

Salary Range: $25.00 To $30.00 Hourly

Department: Maintenance

Job Status: Full Time

Reports To: Community Manager

Amount of Travel Required: 0%

Positions Supervised: Service Technician

POSITION SUMMARY The Service Manager manages all service requests, preventative maintenance and amenity area maintenance for the property. The Service Manager partners with the Community Manager regarding oversight of all maintenance related activities/initiatives and in achieving all property goals. The Service Manager is responsible to oversee a safe, secure and comfortable living environment for residents, visitors, and staff.

UNIVERSAL COMPETENCIES SERVICE Initiative: Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.

Service Safety: provides safe atmosphere for customers and business partners.

Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them.

Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.

Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

Creates an atmosphere that supports the open expression of ideas; Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

FINANCIAL RESPONSIBILITY Innovative: Performance: Concerned for the financial well-being of the company by compliance to safety procedure; JOB SPECIFIC COMPETENCIES Performs various community maintenance functions including but not limited to:

Caulking

Painting

Pool maintenance

Vinyl repair & installation

Electrical and plumbing

Tile, carpet, flooring

Must be aware of the condition of apartments and the overall property and immediately initiate action to correct unsafe conditions.

Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., Performs on-call emergency service as requested. All emergency after hours calls must be responded to immediately, and the service person on call must have the ability to arrive at the property no more than an hour after a call comes in.

Completes all service requests within 24 hours, unless the request requires extraordinary parts or labor.

Must have the ability to select appropriate materials for the property as needed.

Performs inspection of exterior lighting of the property on a schedule determined by the Community Manager.

Responsible for maintaining a clean and organized work environment in the maintenance shop.

Responds to resident service requests and concerns in a timely, professional manner.

Reads and/or listens to resident requests/complaints in a calm, respectful, and open manner.

Maintains a complete clean and neat uniform, name tag must be worn when working on any Caliber Property including nights and weekends, if applicable.

Distributes notices and communications to residents as needed.

Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints about maintenance services and exhibits a sense of urgency with assigned work orders.

Attend and assist in resident activities and functions after hours as needed.

Records activities in maintenance log.

Responsible for maintaining other logs (pool, HVAC, preventative maintenance, etc.)

Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by Community Manager.

Responsible for monitoring and/or controlling maintenance inventory and/or supplies. Works with Community Manager to order tools and supplies as needed to stay within budgetary guidelines.

Assists the Community Manager and Assistant Community Manager with other tasks as requested.

Comply with and enforce all Caliber policies.

Supports/Enforces the safety program.

Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

POSITION QUALIFICATIONS Education High School Diploma required, college degree preferred

Experience Three to five years of apartment maintenance experience (or equivalent). Minimum of one year of apartment Service Manager experience (or equivalent).

SKILLS & ABILITIES Computer Skills Basic computer skills required. Experience with a work order maintenance system, basic typing skills and knowledge of computers. Certificates & Licenses Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. HVAC certification. EPA certifications Type I and II or Universal for refrigerant recycling. Other Requirements Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations. Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair. Must be familiar with Federal, State and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies

WORK ENVIRONMENT The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles. Maintenance Technician will work both inside and outside (in all types of weather) of apartment buildings, and in all areas of the property, including amenities. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.

PHYSICAL DEMANDS Activity Stand