Head of Product Management & Delivery

CIAM Product Delivery ManagerWe are seeking an experienced Consumer / Customer Identity and Access Management (CIAM) Product Delivery Manager to lead an enterprise CIAM implementation engagement. This is a senior, client-facing delivery role requiring someone who can own the full delivery lifecycle — from scoping and configuration through go-live and adoption — while serving as the primary point of contact throughout. The ideal candidate brings deep IAM/CIAM platform experience and the ability to operate confidently across both technical and executive audiences.GCS CIAM Product Delivery Manager - Vice President Customer Identity and Access Management (CIAM) Role is key to delivery of CIAM strategic components across State Street. Primary Location: Clifton NJ; Secondary Location: Princeton, NJKey Responsibilities:Serve as the primary delivery contact, building trusted relationships with client IT leads, stakeholders and vendorsConduct executive business reviews, translating deployment outcomes into measurable security and business ROIFeed customer insights back to internal Product and Engineering teams to influence platform roadmapProactively monitor adoption health, identify expansion opportunities, and support renewal conversationsDraft and deliver regular internal communication for CIAM initiatives to internal senior stakeholdersConfigure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portalsDevelopment of CIAM omni-channel (Digital, Voice, Paper) standard patternsIncludes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future stateIncludes anticipated emerging digital experience trendsYour teamYou'll be working in the Customer Identity & Access Management Team which is part of Global Cybersecurity (GCS). This role specifically aligns with our External Authentication products, which provide solutions for clients globally. Our team consists of highly skilled technical experts across the globe. Your team has an amazing opportunity to make significant positive impact.Your expertise:Strong stakeholder management skills across both technical and executive audiencesClear written communication skills — runbooks, integration guides, and status reports10+ years of hands-on IAM/CIAM platform implementation and delivery experienceDemonstrated experience managing large-scale user onboarding and identity migration projectsStrong project management capability including scope, planning, risk, and change managementPrior consulting or client-facing delivery experience, comfortable operating with autonomy in a client environmentExperience at an IAM vendor, system integrator, or cybersecurity firm is a strong plusGood understanding of MFA, PAM and Risk Based AuthenticationDeep technical understanding of IAM solutions across multiple vendors. Like Microsoft and OktaAbility to work across teamsPlus if you have:Business outcomes mindsetExcellent interpersonal communication skills with strong spoken and written EnglishCollaborative team workerFlexibility to accommodate working across different time-zonesExperience with NIST SP800-63 Digital Authentication StandardSalary Range: $125,000 - $215,000 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit .About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.SummaryLocation: Clifton, New Jersey; Princeton, New JerseyType: Full time