Full Time - Client Services Rep

Client Services Representative

ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional. This is an in office role in Anthem, AZ.

Position Overview: The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full-time, non-exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.

Manage inbound calls for service scheduling.

Coordinate appointments for maintenance, repairs, and equipment replacement.

Respond to email and web portal inquiries for scheduling requests.

Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.

Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.

Bilingual in Spanish (preferred but not required).

Strong commitment to superior customer service.

Excellent phone etiquette and interpersonal skills.

Proficiency in Microsoft Word, Outlook, and Excel.

typing speed of at least 40 words per minute.

Opportunities for career growth and continued training

• Competitive pay with bonus and commission opportunities
• Comprehensive benefits - Medical, Dental, Vision insurance
• 401K retirement plan with partial company match
• Life insurance coverage
• Paid vacation and holidays
• This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Thousands of people across the North Valley have become ProSkill life-long customers. We're located in beautiful Anthem Arizona, just North of Phoenix, and we service the entire Northern part of the Valley. Electrical work, plumbing, heating and air conditioning is our life!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.