Head of Product, Ecommerce

Macy's is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. The Product Manager brings a high‑energy approach to developing customer‑centric e‑commerce user experiences and features that grow the customer base, drive user engagement, and improve the overall site experience. The Product Manager works in an agile environment focused on continuous improvement, where ideas and feedback are encouraged, and is empowered to make decisions that create memorable, loyalty‑building experiences for every Macy's customer.

Identify and prioritize opportunities to improve customer experiences through cross‑functional collaboration, data analysis, and deep understanding of customer needs.

Define product and customer experiences through clear, detailed, and timely artifacts, including product requirements and user stories.

Collaborate with design, engineering, analytics, and other product managers to design, build, and launch product features that drive growth and engagement.

Partner with engineering scrum teams and technical leads to refine requirements that support simple, intuitive user experiences.

Design and run experiments to test hypotheses and identify solutions that improve conversion, engagement, and customer loyalty.

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Product Strategy & Roadmap Ownership - Proven ability to define, maintain, and execute product roadmaps that align with business goals, product strategy, and KPIs while delivering measurable customer and commercial impact.

Customer‑Centric Product Thinking - Deep commitment to understanding customer needs and behaviors, translating insights into intuitive, loyalty‑building e‑commerce experiences that improve engagement and satisfaction.

Analytical Thinking & Data‑Driven Decisions - Strong analytical rigor and first‑principles problem‑solving skills, with the ability to define success metrics, run experiments, interpret data, and apply insights to optimize conversion, engagement, and retention.

Execution Excellence in Agile Environments - Strong execution skills with experience managing backlogs, grooming user stories, partnering with scrum teams, and delivering high‑quality outcomes in an agile, fast‑paced environment.

Business Acumen & E‑commerce Expertise - Solid understanding of retail and e‑commerce economics and business strategy frameworks, with the ability to balance customer value and commercial outcomes.

Technical & Product Development Fluency - Working knowledge of technical concepts, agile methodologies, and modern product development practices to effectively partner with engineering teams and make informed trade‑offs.

Innovation & Emerging Technology Awareness - Ability to stay ahead of emerging technologies and leverage them to build differentiated, scalable digital experiences.

Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. Previous work experience related to product strategy, product management, design, engineering, site merchandising, or management consulting preferably in a retail or e‑commerce company required.

Able to work a flexible schedule based on department and company needs.

Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Performance‑based incentives

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!