Conference Registration Attendant

Guest Registration Desk Attendant-EPCEstes Park Center - Estes Park, CO 80511OverviewSalary Range $15.16 - $15.16 Hourly Position Type Seasonal Jobs Category Conference/Guest ServicesDescriptionThis position supports the work of the YMCA of the Rockies – Estes Park Center, which operates a mission-driven family and group conference and retreat center serving approximately 150,000 guests annually.The Guest Registration team plays a vital role in ensuring an exceptional guest experience, as it is where our visitors' first and last impressions of the Estes Park Center are made. Every interaction at Guest Registration reflects our commitment to hospitality, care, and the YMCA mission of creating a welcoming and enriching environment for all who visit.We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. Check guests in and out of accommodations using the computer-based property management system.Operate office equipment including a computer, adding machine, base radio system, and telephone switchboard.Provide outstanding telephone service, including accurate information and effective salesmanship.Accurately account for income and maintain proper financial records during assigned shifts.Work effectively in a busy office environment with frequent interruptions, distractions, and deadlines.Maintain flexibility to work various shifts, including weekends, holidays, and rotating schedules.REQUIREMENTS/QUALIFICATIONS:High school diploma or GED equivalent required.Ability to fluently read, write, and speak English.Previous hotel, hospitality, or customer service experience preferred.Clerical experience preferred.Ability to learn and perform Income Audit and Night Audit responsibilities as scheduled.Ability to perform general office cleaning and assist guests with transporting luggage when needed.GENERAL YMCA OF THE ROCKIES REQUIREMENTSUphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functionsUphold the YMCA of the Rockies Mission, policies, and programs.Possess and demonstrate excellent customer service skills; Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.Commitment to diversity, equity, inclusion, and antiracism is required.Fast-paced office environment with frequent guest interaction.Must be able to stand and walk for up to 8 hours per shift on hard floors.Regular use of computers, telephones, and radios.Occasional outdoor work and flexible scheduling, including weekends and holidays, required.ENVIRONMENTAL SUSTAINABILITY COLLABORATION:Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.