Head Of Field Service

At ABB, we help industries outrun - leaner and cleaner. But at ABB, you'll never run alone. This role sits within ABB's Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to: Business Manager - Commercial and Operations

In this role you will implement service strategy and drive service growth as well as lead the Service organization. You are also responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

On-site/Hybrid

Responsibilities Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.

Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.

Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.

Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).

Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.

Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

Qualifications (Mandatory) Bachelor's degree, preferably in Engineering, and 12+ years experience with maintenance, automation, and leadership or Associate's and 14+ years in same areas.

Previous leadership of both Field Managers and field technicians. (Solid team and customer relationship management.

ABB is an Equal Employment Opportunity and Affi­… employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - EST Monday through Friday by contacting an ABB HR Representative at View phone number on click.appcast.io.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Resumes and applications will not be accepted in this manner.

J-18808-Ljbffr ABB Inc.