Full Time Senior Teller

The Senior Teller supports the branch by providing exceptional customer service,
overseeing complex transactions, and mentoring less experienced team members.
This role serves as a point of escalation for transactional and customer service
issues while ensuring accuracy and compliance in all financial activities. As a
trusted resource within the branch, the Senior Teller fosters positive customer
relationships and contributes to a collaborative team environment.

Customer Service & Leadership:

* Provide excellent customer service by assisting with inquiries, resolving
issues, and ensuring a welcoming environment for all customers.
* Act as a role model for team members by demonstrating professionalism,
efficiency, and a customer-first attitude.
* Serve as a point of escalation for complex customer issues, working with
other departments to resolve them effectively.
* Educate customers about bank products and services, identifying opportunities
to cross-sell or upsell based on their needs.
* Mentor and train less experienced tellers, offering guidance on customer
service standards, cash-handling accuracy, and operational procedures.

Transaction Processing & Oversight:

* Process deposits, withdrawals, check cashing, loan payments, and other
routine transactions accurately and efficiently.
* Support tellers during peak hours or when resolving transaction
discrepancies, ensuring compliance with policies and procedures.
* Ensure adherence to bank policies, fraud detection protocols, and
cash-handling procedures.
* Balance personal cash drawer and assist with monitoring overall cash levels
during shifts to support branch cash handling accuracy.
* Identify opportunities to deepen customer relationships by cross-selling or
upselling additional products and services.

Operational Support:

* Assist with operational tasks such as maintaining branch supplies and
ensuring customer-facing materials (e.g., brochures) are up-to-date.
* Maintain knowledge of bank policies, procedures, and industry trends to
safeguard customer information and mitigate risks.
* Participate in branch-specific tasks, such as ATM balancing or night deposit
processing, as assigned.
* Maintain a clean and organized workstation and support administrative tasks
as directed.

Team Collaboration & Development:

* Collaborate with the Branch Manager, Operations Manager, and other team
members to achieve branch goals and maintain a positive team culture.
* Provide feedback and coaching to improve team performance and ensure
consistent delivery of exceptional service.
* Act as a resource for team members, assisting with questions or procedural
guidance when needed.
* Support the branch during special projects, system updates, or procedural
changes.

Job Qualifications/Requirements

Education/Credentials

* Minimum Education Level: High School Diploma

Prior Experience

* Experience: Some experience in retail sales and customer service functions a
plus.

Skills

• English: Written: Fluent Verbal: Fluent
• Combination of Experience and Education can meet the job requirements: Yes
• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Required: Excellent written and oral communication skills; ability to

communicate effectively and project a professional image when giving and
taking information in writing, in person, and over the phone.
* Required: Ability to respond effectively to the most sensitive inquiries or
customer complaints.
* Required: Ability to manage multiple tasks, projects, and deadlines
simultaneously.
* Required: Strong organizational skills with a willingness to adapt to change
as needed in a fast-paced environment.
* Additional Languages: Korean preferred

The salary range for this full-time position is $17.50 - $22.00 hourly + bonus +
benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not
discriminate on the basis of race, color, gender, religion, age, sexual
orientation, genetic information, national or ethnic origin, disability, marital
status, veteran status or any other basis protected by federal, state, or local
law.