RN Home Care (Residential Care)

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Magazine (Inc. Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Tryfacta is seeking a Registered Nurse for our client in lbany, NY 12206 . This is a 2 years temporary contract assignment. Position Title: Registered Nurse

Duration: 2 years contract

Review and evaluate facility-reported incidents involving adult care facilities, assisted living programs, nursing homes, and licensed home care providers.
Determine appropriate triage levels based on the severity and urgency of reported incidents and complaints.
Contact healthcare facilities to obtain additional information and clarification when necessary.
Receive, assess, and process written and verbal complaints related to long-term care services.
Enter complaint and incident information into centralized complaint and incident tracking systems with a high degree of accuracy.
Refer complaints and incidents to appropriate regional offices for investigation in accordance with established policies and procedures.
Prepare, review, and send correspondence to healthcare facilities regarding complaints, incidents, and requests for information.
Respond to general inquiries regarding complaint intake procedures and reporting processes.
Document investigation outcomes, findings, and case updates within secure databases.
Maintain confidentiality of sensitive patient, facility, and investigation information.
Participate in daily case reviews and process improvement initiatives to enhance operational efficiency and service quality.
ssist in the preparation and compilation of management reports and statistical data.
Interpret and apply applicable laws, regulations, policies, and procedures governing adult care and assisted living facilities.
Utilize Microsoft Office applications and complex data entry systems to maintain accurate records and reports.
Demonstrate strong telephone communication, active listening, and written communication skills when interacting with callers and facilities.
Exercise sound judgment, critical thinking, and decision-making when evaluating complaints and determining next steps.
Participate in required orientation, training programs, continuing education, and professional development activities.
Support quality assurance initiatives and contribute to maintaining high standards of regulatory compliance.

ctive RN License for NYS
2 Years RN experience in Aging and Long-Term Care

ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.