Client/Customer Support Rep

Experienced Client Service RepresentativeVCA Veterinary Specialty and Emergency Center of Kalamazoo is a 24/7/365 emergency, critical care and specialty practice, located in Portage, MI. We are seeking an Experienced Client Service Representative to join our team Full-time.We support wellness, and the ability to work on a flexible schedule. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Technician career has to offer. We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.Client Service Representative Duties:Customer service functions such greeting clients and handling multi-line telephonesScheduling and confirming appointmentsPlacing outbound calls for follow-ups and reaching out to prospective clientsPresenting and explaining fees, including processing paymentsRecommending, selecting, and obtaining products and services, including prescriptionsAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical related pet careManaging medical records, charts, reports and correspondencePotential Schedule: Day, Evening, and Weekend shifts availableCompensation: $18 – 21 / hr based on skill set and experienceQualifications:At least one year of proven past experience helping customersHigh School Diploma/GED or equivalentExcellent listening and communication skillsCompassion for pets and people—as well as awareness and understanding of others' reactionsProven decision-making skills to choose the most appropriate course of actionThe ability to integrate new information into problem-solvingWillingness to work non-traditional hours, including nights, weekends and some holidaysThe ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal wasteVCA Total Reward Benefits Package:Access to the people and financial resources of a large veterinary communityGrowth & leadership opportunitiesMedical, Dental & VisionCareer development programsGenerous hospital discounts and product discountsEmployer-paid life, long- and short-term disability insurancePaid vacation and sick timePaid parental leave401(k)Free mental health resources and wellness subscriptions (Headspace)Infertility benefitsCompetitive wageThe successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors team by creating a positive, low-stress atmosphere for our clients and patients.The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow.