3rd Shift Weekend Dispatcher (Part Time)

Overview Dispatcher Overview:
Part Time remote role with potential for additonal hours/shifts during the week
As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.
Responsibilities:
Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
Work closely with management to balance the workload for technicians
Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
Respond to special requests from customers related to jobs performed by a technician
Follow up on all pending/recommended work
Contact customers with parts pending and the status of parts
Core Competencies:
Decisive; comfortable making decisions in ambiguous situations
Great communicator; Has strong verbal and written communication skills
Team player; enjoys working with various departments and stakeholders
Adaptable; enjoys operating in a fast-paced, dynamic environment
Digitally agile; Easily navigates through multiple software systems and windows
What do you need?
Nights & Weekend availability a MUST
Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
Strong communication skills - written & verbal
Able to multi-task, work independently, & strong organizational skills
Familiarity with greater Marietta area

#J-18808-Ljbffr E. Dennis Heating, Cooling, Plumbing & Electrical, LLC