Head of Technical Programme Management

Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities.

The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead.

As a Technical Program Manager , you will be a key player in our pre-sales and customer solutioning efforts. You will partner closely with Account Executives, Product, and Engineering to scope technical solutions that align with customer needs and drive Spreedly's growth. This is a customer-facing, consultative role focused on understanding prospect pain points and designing solutions that connect Spreedly's platform capabilities to business outcomes.

You will also influence revenue growth, shorten time-to-close, and accelerate value realization for our customers. As Spreedly scales, this role will shape our go-to-market infrastructure through solution templates, demo assets, and mentoring, making it an ideal opportunity for impact and professional growth.

This is a US-based customer-facing role supporting primarily US customers and cross-functional teams operating within US business hours. Success in this role requires regular travel within the United States and the ability to work in alignment with US customer and internal stakeholder schedules.

Lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities

Translate business and technical requirements into actionable solution proposals and implementation plans that support scalability and reuse

Partner with Customer Success and Support teams to ensure smooth implementation handoffs

Educate internal teams on platform capabilities, integration patterns, and sales enablement materials

3+ years in a Solutions Engineering, Sales Engineering, or Technical Account Manager role within a B2B SaaS or fintech environment

• Industry experience with eCommerce, PSPs, payment orchestration, or payment platforms
• Background in payments, card-not-present commerce, fraud, or gateways preferred
• Familiarity with scripting or backend programming (Python, Ruby, or JavaScript a plus)
• Excellent verbal and written communication skills, including customer-facing documentation
• Ability to simplify complex technical topics and guide customer decision-making

Experience with implementation or support functions is a plus

Competitive salary + Equity

• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• Visits to HQ in Durham, North Carolina for remote employees

Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.

On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.

Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.

We champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here.

We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York.