Head of Customer Service (Remote)

Position Title: Dining Services Director

Other Forms of Compensation: 15% Bonus

An industry leading hospitality food service group, Unidine is driven by its
innovative, and giving team members the right tools and resources helps them to
The Director of Dining Services is the strategic business leader of the
community’s food and beverage/culinary operation ensuring resident and client
satisfaction by providing a consistently high-quality product and best-in-class
hospitality, while also meeting financial goals and driving a positive work
You will oversee the development and implementation of departmental
strategies and ensures implementation of the Compass Community Living’s service
Leading Food & Beverage Operation:

* Compass Community Living and client business strategy, disseminates the
vision within the community so all team members understand expectations.
* desired outcomes as if the business owner and hold the on-site leadership
team accountable for demonstrating desired service behaviors.
* Ability to quickly evaluate personnel, operations, and culinary situations
Directs and conducts safety, sanitation, and maintenance programs.
* Ensures that regular, ongoing communication occurs in all areas of food and
beverage by leading pre-meal briefings and staff meetings.
* on relevant information in a timely manner by telephone, in written form,
Business and Financial Competence:

* aspects of Compass Community Living’s business to accurately diagnose
strengths and weaknesses, anticipate opportunities and risks, identify
Develops overall budget and operates the account in accordance with the
Coaches and supports team to optimally manage wages, food & beverage cost,
Reviews financial reports and statements to determine how the account is
improve the department’s financial performance.

Ensuring Exceptional Customer Service:

• to their residents.
• Be visible within the community to build and maintain excellent relationships

with residents, staff, and other departments within the community to be seen
as a member of the client’s management team.
* Review resident satisfaction results and other data to identify areas of
improvement, share feedback with all team members to ensure resident and
Improves service by communicating and assisting individuals to understand
resident needs, providing mentorship, feedback, and individual coaching when
Stays aware of market trends and introduces new food and beverage products to
meet or exceed resident expectations, generate increased revenue, and ensure
Empowers employees to provide excellent service that exceed resident and
Team Building & Management:

* Create a positive work environment by serving as a role model to demonstrate
deliver a best-in-class hospitality experience for our residents.

• Establishes goals including performance goals, budget goals, team goals, etc.
• Solicits employee feedback, applies an "open door" policy and reviews

Identifies the developmental needs of others, coach, and mentor team members
by providing feedback and training to achieve performance objectives and
Hires food & beverage leadership team members who demonstrate strong
business needs of the operation.
* Degree in Food Services Technology/Management or related field; Five to seven years of direct foodservice operational management experience
with inventory and purchasing knowledge and control.
* Strong knowledge of food and catering trends with a focus on quality,
production, sanitation, food cost controls, and presentation
* Previous P&L accountability or contract-managed service experience is
Strong supervisory, leadership, management, and coaching skills
* Ability to communicate on various levels to include management, client,
customer, and associate levels.

• Excellent financial, budgetary, accounting, and computational skills
• Proficient computer skills to include various computer programs, Microsoft

Office programs, e-mail, and the Internet.
* Unidine is a member of Compass Group USA

Medical

• Dental
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

accordance with applicable federal, state, and local laws. Washington State, Maryland, or to be performed Remotely, click here
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disability, veteran status, sexual orientation, gender identity, or any other
history), in a manner consistent with all applicable federal, state, and local
Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.