Evening Hotel Front Desk Receptionist

Kana Hotel Group Front Desk Agent

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the companys services. Follow all cash and credit card procedures required by hotel and brand standard

Check house count to determine the rooms available for the day

Update housekeeping room status when received from housekeeping

Balance departments from daily activity report at the end of shift

Performs cashier shift change when cash is in balance

Explain any of the hotels promotional items to each guest checking in & gives them to any guest who requests them

Mention various hotel amenities, (free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations

Respond promptly to any guests inquiries or complaints; Document any guest accidents by completing the accident report form

Ability and flexibility to work various shifts including evenings, weekends, and holidays

High School diploma or GED preferred

Customer service experience required

Experience handling cash and credit card procedures

Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.