Head of Service Management

Assistant Service ManagerOne of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a talented professional individual with the ambition and aptitude to join our Memphis Dealer Group. We are searching for an energetic individual with a positive attitude with the ability to succeed in a fast-paced environment. If you have a Can-Do attitude to achieve targeted goals, we will provide additional incentives and opportunities for advancement.We are currently seeking an organized and detailed Assistant Service Manager for our largest dealership to join our team.An automotive Assistant Service Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The management candidate should demonstrate excellent knowledge about servicing vehicles, and prior experience as an automotive service technician can be extremely valuable. The assistant automotive service manager must be able to use computers and other technical equipment required for research and communications. Being able to multitask in a fast-paced environment is a must.Gossett Motor Cars Benefits:Unsurpassed professional trainingTeam-oriented environmentAdvancement opportunitiesPaid trainingPaid vacation13 New Car Brands with more to come401k (company match)Medical InsuranceDental InsuranceVision InsuranceLife and Disability CoverageEmployee car purchase programWellness programOn-site mobile health clinicResponsibilities:Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.Required to understand and keep abreast of all federal, state and local regulations that affect their operations.Interacting with and managing a staff of techniciansLeading our service management & reconditioning activitiesInteracting with external vendorsFulfilling all service activities needed to meet or exceed operating plan goalsImplementing and maintaining effective reconditioning processes and flowsEffective vehicle production and inventory controlManaging technician productivityThis is a hands-on, working positionRequirements:Strong communication skills to deal with customers, employees and vendors.Valid driver's license with clean driving record.At least 2 years of automotive technical and automotive customer service experienceExperience with implementing structured business processesA hard-working can-do attitudeExcellent interpersonal and management skills