Head of Facility Management Headquarter (m/w/d)

Position Overview
The Facilities Manager is responsible for managing an executive office location and overseeing all line of business and third-party relationships within the assigned building. This role requires systems administration of a computerized maintenance management system (CMMS), facility service request (FSR) system Corrigo, comprehensive reporting, facilities support, and direct client engagement. The Facilities Manager will ensure operational excellence, compliance with all regulations, and exceptional service delivery across assigned facilities.

Key Responsibilities
Facility Operations Management

Manage the performance and outcomes of all requested facility services in accordance with established standards, processes, and procedures

Maintain interface with third‑party owners, ensuring total contract compliance, accurate and timely reporting, and resolution of critical tenant relations issues

Ensure compliance with portfolio‑wide initiatives and all local, state, and federal laws and regulations pertaining to facility operations

Manage and oversee site operations in accordance with all agreed policies, procedures, and contract scope

Coordinate internally with cross‑functional teams including security and capital projects

Systems Administration & Technology

Oversee JLL Corrigo work‑order process, systems, and associated data continuity for central and facility management/reporting

Manage CMMS system administration to maximize Corrigo capability and ensure database integrity and standardization

Comply with all client CMMS standards and specifications

Work with central team managers to optimize and enhance systems, including configuration of notification messages, print formats, and communication mechanisms

Develop and deploy inspection, assessment, and audit forms supporting building facility and engineering teams

Track all asset information, including spare parts and documentation

Ensure compliance with JLL processes (Corrigo, JCAP, SOPs)

Budget & Financial Management

Prepare, submit, and manage facility budgets aligned with client goals and objectives

Track budget variances and ensure smooth recovery processes

Support implementation of innovative programs and processes that reduce operating costs and increase productivity

Maintenance & Vendor Management

Plan, schedule, coordinate, and assign all frequency and work type maintenance activities using industry and client best practices

Assist with vendor management for maintenance services including janitorial, mechanical, electrical, plumbing, carpentry, critical systems, and HVAC

Support the sourcing SME and area/site managers through the vendor contract procurement process

Supervise vendor performance during normal and off‑hours, including weekends when necessary

Maintain liaison with facilities technicians and management regarding work execution, schedule alterations, and manpower status

Collect data and collaborate with operations team to optimize maintenance programs

Project & Event Support

Implement short and long‑term projects for the client

Oversee activities to support site operations including moves/reconfigurations, events, safety programs, reception, and mail services

Client Relationship Management

Proactively develop and manage client relationships, ensuring expected service levels are achieved

Comply with all requirements of client contracts and meet or exceed key performance indicators

Deliver exceptional quality of service to clients, as reflected by client feedback

Provide comprehensive facilities support and direct client engagement

Team Leadership & Development

Support excellent onboarding, training, and team building initiatives

Actively foster an environment of teamwork, cooperation, performance excellence, and personal success

Participate in individual performance management programs and personal development planning

Align with facilities leadership team and act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics, and Excellence

Matrix manage both technical and administrative staff

Oversee multiple facilities with different functions

Required Skills & Qualifications
Education & Experience

Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis

Minimum of 8 years industry experience in corporate environment, third‑party service provider, or consulting capacity

Technical Skills

Proficiency in CMMS systems with supervisory responsibilities

Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint)

Proficiency in MS SharePoint

Knowledge of Corrigo FSR system administration and reporting

Understanding of building systems and facility operations

Core Competencies

Strong organizational and management capabilities

Excellent interpersonal and supervisory skills

Strong verbal and written communication skills

Exceptional presentation skills

Ability to matrix manage both technical and administrative staff

Ability to oversee multiple facilities with different functions

Proven ability to manage vendor performance during standard and off‑hours, including weekends when necessary

Preferred Skills & Qualifications

MBA or advanced degree in related field

Experience in matrix management organizations

Knowledge of real estate, telecommunications, furniture systems, accounting, and advanced building systems

Experience with portfolio‑wide facility management initiatives

Demonstrated track record of cost reduction and productivity improvement programs

Experience with JLL‑specific processes and systems (JCAP, SOPs)

Background in executive office or corporate headquarters environments

Certification in Facilities Management (CFM) or similar professional credentials

WORK ENVIRONMENT

This position may require flexibility in work hours, including availability during off‑hours and weekends when necessary to oversee vendor performance and address critical facility issues.

JLL is an equal opportunity employer committed to diversity and inclusion in the workplace. We value the unique talents and perspectives of all individuals and welcome applications from qualified candidates.

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