Senior Software Engineering

As a Site Reliability Engineer on the Observability Team, your focus will be on building SRE and observability tooling — the platform, automation, and standards other teams use to keep their services healthy. This is a tooling and enablement role, not a production operations role: you will not be directly operating Glia’s production services.

• Building the tooling and templates teams use to define, measure, and report on Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for their services.
• Developing tooling to automate observability and operational workflows, eliminating manual toil for engineering teams.
• Building and improving the incident response tooling and workflows that help teams resolve outages faster and learn from them.

Expert-level proficiency with AWS and Kubernetes (EKS), particularly in areas of observability, networking, and auto-scaling.

• Experience with modern observability platforms (e.g., Deep, practical understanding of Site Reliability Engineering (SRE) principles (SLOs, error budgets, toil reduction).
• Strong software development skills in a language like Python or Go, used to build operational tools, services, or automation.
• Expertise in designing and operating robust CI/CD pipelines for a microservices architecture (e.g., A systematic, data-driven approach to problem-solving and root cause analysis.
• Proficiency in using AI tools thoughtfully, maintaining ownership of the final output while recognizing the tools' limitations.

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee.