Head of Delivery Management

Job Description
Job Description Delivery Supervisor – HotSpring Spas & Pool Tables 2 | West Fargo, ND
Join Our Wellness Crew — Lead It.
At HotSpring Spas & Pool Tables 2, we deliver more than products — we deliver the moment a customer's backyard becomes a retreat. As our Delivery Supervisor in West Fargo, you'll be the one making sure that moment happens smoothly, safely, and on time, every time.
What You'll Do
You'll lead our delivery and installation crew from the front, keeping operations running efficiently while holding a high standard for customer experience. Day to day, that looks like:
Scheduling and coordinating all deliveries across North Dakota and Minnesota
Leading, training, and supporting your delivery team on proper installation techniques and customer interaction
Ensuring hot tubs, saunas, pool tables, and other products arrive on time and are installed to our standards
Serving as the point of contact for any delivery-related customer concerns and resolving them with professionalism
Maintaining vehicles, equipment, and inventory in proper working order
Communicating closely with sales and service teams to keep the customer experience seamless from purchase to installation
What We're Looking For
Prior experience in a delivery, logistics, or installation role — management experience is a strong plus
A natural leader who can motivate a crew and hold people accountable with a steady hand
Highly organized with the ability to manage multiple moving pieces in a fast-paced environment
Strong communication skills and a customer-first mindset
Valid driver's license with a clean driving record; ability to operate larger delivery vehicles preferred
Physical ability to assist with deliveries and installations when needed
Why Join Us
HotSpring Spas & Pool Tables 2 became an employee-owned company in 2024, and that changes everything about how we operate. Through our Employee Stock Ownership Plan (ESOP), every eligible team member receives company stock — no out-of-pocket investment required. As the company grows and performs, so does your ownership stake. This isn't just a job with a paycheck; it's a chance to build real long-term wealth while doing work you can take pride in.
You won't just be managing a crew — you'll be protecting and growing something that's partly yours. We take pride in our work, our team culture, and the impact we make for customers across the communities we serve. Employee-owners show up differently, and we think that comes through in everything from how we handle a delivery to how we treat a customer who has a concern.
If you're a dependable leader who takes ownership — literally and figuratively — and wants to run a crew that does things the right way, we want to talk.

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