Client Services & Operations Support Reps

Job Description Job Title: Consumer Service Operations Representative 2

Location: Remote

The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area.

Performs varied activities and moderately complex administrative/operational/customer support assignments. May perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues.

Decisions typically focus on interpretation of area/department policy and methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

3 years of healthcare customer service experience, including typing/data entry

• Bilingual mandatory- SPANISH
• Call center experience needed
• Aptitude for quickly learning and navigating new technology, systems and applications
• Proficient in Microsoft Office Outlook and Word
• Associate's or Bachelor's Degree

Previous inbound and/or outbound call center experience.

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