Full-Time Front Desk/Concierge

Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. The Patient Experience Concierge creates a welcoming, hospitality-driven experience for every patient from arrival to departure. This role combines exceptional customer service with front-office responsibilities, including scheduling, registration, insurance verification, financial transactions, EMR documentation, and patient flow coordination. The Concierge ensures accurate records, efficient operations, seamless communication, and compliance with HIPAA and all applicable regulations while supporting a positive patient experience and the overall success of the practice. Frequent walking, prolonged standing, and active presence in patient areas are essential components of delivering the expected hospitality-focused patient experience.

Remain visible and accessible throughout the workday to answer questions, anticipate patient needs, and provide assistance.

Complete patient check-in and check-out, including registration, insurance verification, consent updates, appointment scheduling, and payment collection.

Maintain accurate patient and encounter information in the electronic medical record.

Address patient concerns and assist with service recovery within the scope of the position.

Maintain clean, organized, stocked, and welcoming reception and waiting areas.

Support daily front-office operations and collaborate with clinical and administrative team members to keep patient care moving efficiently.

Two (2) or more years in a front-line guest, patient, or member service role with measured service standards (e.g., hospitality, private banking, concierge medicine, premium retail, or airline premium cabin).

Demonstrated experience with a structured service recovery process.

Aptitude for electronic medical record (EMR) and practice management software; specific platform training will be provided.

Fluent spoken and written English; a second language is a strong plus.

High school diploma or equivalent.

Prior front desk experience at a 4 or 5-star hotel, private club, or concierge medical practice.

Familiarity with insurance verification and prior authorization workflows.

Current HIPAA training certification.

The employee is expected to remain on their feet for the majority of the scheduled workday while providing direct patient service, monitoring patient flow, and maintaining a visible presence in patient-facing areas. Frequent walking throughout the facility is also required. These physical requirements are fundamental to the hospitality-based service model of the position.