Head of Operations Management (m/w/d)

The Director of Operations is responsible for supervising the Receiving Operations, Pool Operations and Security Operations for the community. The Director of Operations is responsible for the Resident experience through offering world class service for the Homeowners Association, ensuring all areas are maintained, and is in constant contact with the Residents to garner feedback and areas of improvement.

The Director of Operations is responsible for supervising the Receiving Operations, Pool Operations and Security Operations for the community. The Director of Operations is responsible for the Resident experience through offering world class service for the Homeowners Association, ensuring all areas are maintained, and is in constant contact with the Residents to garner feedback and areas of improvement.

This individual must maintain positivity and diplomacy in a fast-paced environment with direct and indirect Resident communication. The Director of Operations is responsible for all aspects of the day-to-day management of the community when the General Manager and Property Manager are not on duty.

The Director of Operations works in compliance with FirstService standards and authentically delivering the Lifestyle, daily.

Friday & Saturday 3:30 PM - 11:30 PM - On Call

Be the FirstService Leader on site to report to the General Manager and be the daily liaise and communicate with Property Manager.

Supervise Receiving and Food Delivery personnel

Oversee third party manager Pool Operations.

Ensure the homeowners association is operating efficiently and with the highest standards of customer service satisfaction.

Maintains a high level of Resident contact throughout service hours.

Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs.

Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team.

Keep current with industry concepts, practices, and procedures that fully align with the Brand.

Receives and resolves complaints

Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action

Monitors onboarding, brand immersion and training of new team members.

Works with Leadership to control labor and expenses without compromising quality or service

Maintain complete knowledge of all the properties policies and procedures and the enforcement thereof.

Manage Key Operational Vendors

Control schedules to ensure adequate coverage of all areas and specifically during high volume, large events, and Holidays

Daily Operations And Resident Experience

Help create S.s for the success of the operation and residents.

Champion the private and special event space and bookings.

Support Lifestyle with promotions, ideas, and resident driven programming.

Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership

Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. Ensure compliance with all company, local, state and federal safety rules.

Contribute positively to the Lifestyle, Brand Culture and Resident Experience

High school graduate

Bachelor’s degree preferred

5 Years of progressive Operations Management experience

Community Association License Preferred

Must be willing to work evenings and weekends. Some late-night support will be necessary

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io Information About the AEDT - NYC Local Law 144:
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. we will respond in accordance with Local Law 144, within 30 days.

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