Head of management hr

HR Manager

CertaSite is a fast-growing fire protection and life safety company focused on providing dependable, simplified life safety solutions to customers. CertaSite is an APi Group company, providing access to the scale, resources, tools, programs, and expertise of a larger organization while maintaining a strong focus on the needs of CertaSite's team members, customers, and business.

The HR Manager leads CertaSite's core HR practices and serves as a trusted advisor to leaders and team members across a fast-growing, multi-location organization. The role provides practical, business-oriented support across team member relations, performance management, compensation and benefits, HR policies and programs, leaves and accommodations, and employment compliance. The HR Manager will partner with APi resources as appropriate—leveraging capabilities rather than recreating them locally—while ensuring solutions are practical and responsive to CertaSite's business and workforce needs.

Team Member Relations & Manager Support

Serve as a primary HR advisor to leaders and team members on workplace concerns, performance, attendance, conduct, conflict, corrective action, policy interpretation, and other employment matters.

conduct or support workplace investigations and recommend appropriate actions.

Performance Management

Manage and improve CertaSite's performance management practices and annual review processes.

Coach managers on setting expectations, providing feedback, documenting concerns, addressing underperformance, and strengthening accountability.

Partner with the Leadership Development Leader when manager capability gaps can be addressed through development, training, or coaching.

Support compensation decisions and programs, including promotions, market adjustments, benchmarking, job evaluation, salary structures, internal equity, and annual planning.

Support the administration and communication of team member benefits, serving as an escalation point and partnering with brokers, vendors, payroll, APi, and other resources as needed.

Support annual benefit renewal and open enrollment activities.

Policies, Compliance, Leaves & Accommodations

Develop, interpret, and maintain HR policies and the team member handbook, promoting consistent practices across locations and functions.

Maintain knowledge of applicable federal, state, and local employment requirements and partner with legal counsel and APi resources as appropriate to manage compliance and employment risk.

Oversee or coordinate leaves and accommodations, including FMLA, ADA, workers' compensation-related employment matters, and applicable state and local requirements.

Ensure appropriate HR documentation, recordkeeping, reporting, postings, and related compliance practices.

Organizational Growth & HR Partnership

Support CertaSite's continued growth and acquisition integration, helping new locations and team members transition into CertaSite and applicable APi HR programs and practices.

Identify opportunities to simplify, standardize, and improve HR processes and the overall team member experience.

Build strong relationships across branches, field operations, sales, and corporate functions and develop a deep understanding of CertaSite's business and workforce.

Partner with the L&D Leader, other HR team members, and APi HR resources to address business and talent needs and leverage available enterprise capabilities.

Bachelor's degree in human resources, business, organizational leadership, or a related field preferred.

5-7 years of progressive HR experience with broad responsibility across team member relations, performance management, compensation, benefits, policies, leaves, and employment compliance.

Demonstrated experience independently advising and coaching managers on complex team member and performance matters.

Working knowledge of federal and state employment laws and HR compliance requirements.

Experience in a multi-location, field-based, service, construction, industrial, or similarly operational environment strongly preferred; PHR, SPHR, SHRM-CP, SHRM-SCP, or other relevant HR certification is a plus.

Controlled climate, office environment

Local travel as needed; no overnight travel required

Visit customer locations and may have meetings in field settings

Required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone

Comprehensive medical plan options, including dental and vision

Generous paid time off, paid holidays, and paid parental leave

Education reimbursement program