Veterinary Front Desk/Client Service Rep

Overview
Veterinary Client Service Representative — Full-time

CanyonVet Canyon Lake

Canyon Lake, TX

About You
You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary clinic or animal hospital. You’re comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience. The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

High school diploma or equivalent required

Previous customer service experience, preferably in veterinary or healthcare setting

Strong communication and interpersonal skills

Ability to multitask and work well under pressure

Basic computer proficiency

Knowledge of veterinary terminology and procedures

Ability to lift and carry records, equipment, and animals up to 25 pounds, and to sit or stand for extended periods of time throughout the workday, with or without reasonable accommodation

About The Hospital
Located in the beautiful Texas Hill Country, CanyonVet Canyon Lake is a full-service veterinary hospital with a great, energetic team. We are proud to be Fear-Free® certified, a proud sponsor of Canine Classmate, and Best Local Vet on Next Door.

Responsibilities

Respond to customer inquiries via phone, email, and in person.

Schedule appointments

Assist with the check in and check out process and verify patient information for appointments, boarding, and procedures.

Update the team of daily appointments, surgeries, dentals and drop offs on dry erase board each morning.

Maintain patient records and client information.

Create reports and reminders for patients.

Take refill requests

Maintain a clean and organized environment - this will include sweeping, mopping, dusting, cleaning bathrooms.

Create S.O.A.P for sick or injured pets.

Answer client’s inquiries about hospital policies, basic pet care questions, costs of immunizations, and spays/neuters.

Receive and transmit telephone and fax messages accurately and promptly, processes vendor coupons, maintains reminder system, orders food.

Prepare health certificates, immunization certificates, laboratory reports, and euthanasia certificates.

Prepare client invoices and obtain payment after services performed. This includes collecting money and posting payments. If knowledgeable about can discuss fees, estimates, and financial policies with clients.

Support the team with additional responsibilities as needed

You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

Our vast, diverse, and free library of continuing education courses - ThriveU

Live, virtual interactive workshops to develop valuable leadership skills

A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

Competitive pay

401(k) with employer match

Mental health resources, including easy access to therapy through Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Subsidized backup childcare and elder care

Expert advice, support and network discounts for fertility and family planning

FREE CE courses

Pet perks and veterinary service discounts

Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.

#J-18808-Ljbffr Accreditation Council for Graduate Medical Education