Security Strategist- Remote

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success.
Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts.
Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn.
Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts.
Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives.
Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies.
Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services.
Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment.
Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed.
Bachelor’s degree or equivalent experience in business, communications, or related field.

• Strong analytical skills with the ability to interpret data and develop actionable insights.
• Experience influencing pricing strategies, migration planning, and account growth initiatives.
• Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines.

This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Bonus Structure
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If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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