Head of Operations - ECommerce, Operations, Supply Chain

About Veho Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the 'extension of the brand' and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy's, Sephora, and more.
We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.
Tuesday-Saturday 2p-11p
As the site leader, the (SENIOR) Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation’s P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting.
Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
Use data and collaborate with the direct reports to identify and execute process improvements for the operation
Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
Partner with our Client Operations team to exceed client expectations as their last-mile delivery partner
Champion OSHA compliance and track incidents within markets
Work cross-functionally to hire, retain, coach, and develop employees within the operation
Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)
Bachelor's degree from a four-year college or university, or 3-5 years experience in warehouse operations management
Minimum of 2 years leading and managing a team of direct and indirect reports
3+ years of experience in warehousing, inventory, or logistics
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
Intermediate analytical skills--experience with Excel/Google Sheets
Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
Willingness to work flexible schedules, including weekends, holidays, and evenings
No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.

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