Head of Services - Support and Managed

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Monday through Friday, On Call - Required

Scheduled Hours: Monday through Friday with off hours required as needed

Shift: 1 - Day Shift, 8 Hours (United States of America)

This position may have a signing bonus available. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. Oversees patient care management and ensures that professional nursing is practiced in accordance with established standards of regulatory and nursing standards of practice at UMMHC.

Ensures the delivery of quality services for customers. Investigates service expansion, recommends new programs, and oversees implementation as opportunities present themselves.

Provides administrative and financial accountability for planning, directing, staffing, coordinating, and controlling functions and activities of all phases of the surgical services departments.

Manages the overall operations of Medical Center Perioperative Services in accordance with hospital policies, standards of nursing practice, and governmental regulations providing excellent care for all perioperative patients.

Plans, develops, and implements strategy for operational/marketing management and development to meet organizational performance plans within budgets and time frames.

Maintains reports and statistics for administrative and regulatory purposes. Exemplifies UMMH Standards of Respect, demonstrates and upholds them in all interactions and builds structures to develop and support healthy work environment within Perioperative/Perianesthesia/Endoscopy services, collaborating departments, the Medical Center, and the Health System.

Uses evidence-based strategies to champion and manage change. Actively drives and supports innovative initiatives that promote transformative progress ensuring alignment with best practice and the organization’s vision and strategic goals.

Leads and facilitates cross-site collaboration. Promotes and enhances collaboration across Medical Center sites, supporting seamless communication and teamwork to achieve unified operational excellence. Builds strong partnerships with perioperative/procedural leaders across UMass surgical/procedural locations. Collaborates to scale, implement, and standardize best practices to align across UMass sites.

Standard Management Level Responsibilities

Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

Coordinates the assignment of tasks and helps resolve technical and operational problems. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.

Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.

Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.

Ensures adequate equipment and supplies for department.

Develops and maintains established departmental policies, procedures, and objectives.

Master’s degree in Nursing or related field.

Minimum of 3 years of previous management experience.

Minimum of five years of progressive and directly relevant experience in hospital or healthcare environment.

Demonstrated ability to plan, organize and evaluate programs and to analyze fiscal data and develop departmental budgets.

Excellent communication skills and proven track record of fostering teamwork.

Must be knowledgeable in LEAN techniques and utilize those principles in process improvement activities.

Proficient with Microsoft Office products.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Physical Demands and Environmental Conditions
Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io will make every effort to respond to your request for disability assistance as soon as possible.

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