Network Monitoring Support

Provides network support activities surrounding the management of network equipment and systems for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Also supports existing network technologies and provides input on solutions proposed by the Manager of IT Security and Operations.
Essential Duties and Responsibilities Participates in the evaluation, recommendation, and selection of network-related hardware and software solutions.
Monitors networks for potential problems and provides solutions.
Supervises installation of network cabling for new and/or existing locations, providing excellent customer service.
Assists in ensuring compliance with availability and performance standards.
Installs and configures network equipment per established standards.
Maintains and updates network-monitoring systems.
Responsible for network equipment installation, troubleshooting, and hardware testing as well as ongoing maintenance of production and staging/QA environments.
Develops and maintains detailed maintenance and contingency plans, as well as updates documentation for network systems.
Minimum Qualifications (Education, Experience, Skills) Degree in Computer/Information Science, technical college or equivalent work experience desired.
2+ years of progressive experience as a Network Administrator.
Network+, Cisco Certified Entry Networking Technician (CCENT) or Cisco Certified Network Associate (CCNA).
Demonstrated understanding of network security and firewall technologies, VPNs, and IDS/IPS.
Demonstrated understanding of switch security, VLANS, and spanning tree.
Familiarity with Cisco IOS, Cisco VoIP systems, Cisco routers, SIP Trunks, and LAN/WAN communications.
Experience implementing and maintaining network technologies in a mixed vendor environment.
Strong ability to focus on network troubleshooting and resolution.
Ability to speak and read English proficiently.
Ability to collaborate and work effectively in partnership with others.
Ability to obtain or currently retain a Fingerprint Clearance Card.

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