Parts counter sales person apprentice

We are fiercely committed to SAFETY and sending every employee, safely home, every day . The Apprentice Parts Consultant is responsible for providing parts support for Caterpillar, vendors, customers, and internal departments. Duties include utilization of the CRM and ERP software to successfully process customer invoicing, creating purchase orders, tracking inventory, and supporting warehouse functions. Developing skillsets requires general knowledge of CAT or industry related product brands, effective organizational and problem-solving skills to make appropriate recommendations and provide creative solutions for all customer needs.

As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards.

Ability to complete Job Hazard Analysis (JHA's) prior to any job-related tasks according to WSECO's policy and standards.

Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.

Adhering to required personal protective equipment (PPE) as identified in safety policy.

CRM and ERP

Manages parts inquiries over the phone and in person.

Supports internal customers, such as Product Support Sales Representatives (PSSRs)/Inside Sales/Machine Sales/Service Department, and all external customers with parts pricing and quoting.

Advises customers on substitution of parts when replacement is not available.

Checks parts availability. Determines urgency of parts and decides most efficient way to meet customers' needs; Processes cash transactions, credit transactions, and adds parts to sales orders with assistance.

Performs backorder reviews of sales orders under supervision.

Searches for parts and material by keyword, item number or serial number.

Customer Invoicing and Purchase Orders

Generates invoices and completes customer transactions by receiving payment from the customer.

Processes, tracks, and completes customers' orders to exceed customers' expectations.

Participates in and completes training as required and/or available.

Inventory and Warehouse

Pulls parts from inventory when needed.

Receives incoming material, describes the documentation related to receiving, processes and tracks incoming material.

Stocks and stages incoming material.

Participates in continued education and training initiatives as outlined in the Western States Equipment Parts Career Development Plan. (Learns how to utilize service manuals (STW, SIS and parts books) to address technical issues and perform all required tasks.

Develops familiarity with parts reusability guidelines.

Performs other duties as assigned while developing a mindset for Parts Consultant productivity.

Moderate knowledge of forklift and material handling equipment.

Ability to obtain forklift operators certification.

Ability to travel occasionally when needed for training, meetings, etc.

Ability to work overtime and on call.

Proof of high school diploma or General Education Degree (GED).

Minimum of 1 year of parts sales, parts warehouse, or combined experience required.

Must be able to communicate (speak, read, comprehend, write in English).

Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.

Must be able to meet all safety requirements for applicable safety policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.